Customer Experience Internship

HOAi is revolutionizing the community management industry through intelligent automation. As part of the Vantaca family, HOAi combines cutting-edge AI with deep industry expertise to help management companies operate more efficiently, scale faster, and deliver an exceptional homeowner experience.

Our platform automates the work-so people can focus on what matters most. Whether it's Accounts Payable, Collections, or Homeowner Communication, HOAi's intelligent agents handle routine tasks, freeing teams to make strategic impact.

We're a fast-growing, collaborative team that thrives on curiosity, innovation, and execution. We move quickly, learn constantly, and celebrate big wins together.

Vantaca is the AI-first community association management platform defining the future of the industry through AI-native automation. Our community management performance software that enables owners and operators, community management teams, and boards and associations to improve business performance. More than just accounting and management software, it is business operating software that helps increase revenue, efficiency, flexibility, and control. Following our recent $300M minority investment at a $1.25B valuation led by Cove Hill Partners alongside existing investor JMI Equity, we've officially hit Unicorn status in the industry and we're accelerating as the proven category leader serving 500+ management companies and 6 million households nationwide. With 95% revenue growth, five consecutive years on the Inc. 5000, and technology that's already automated over a million tasks while saving customers 100,000+ hours, we've moved from emerging player to industry disrupter, and are the trusted platform transforming the community management industry.

We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers' needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here.

Overview
As an intern on HOAi's Customer Experience team, you'll play a key role in supporting the onboarding and success of our management company clients. You'll partner with our Forward Deployment Engineers (FDEs) and CX Operations team to accelerate workflow deployment, improve team processes, and support product testing and documentation.

This internship is ideal for someone interested in SaaS, AI technology, business operations, or customer success-who wants hands-on experience at a fast-moving startup backed by an industry leader.

Core Values

• Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product. Always ready to learn quickly, helping themselves and the team grow.
• Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily work, working closely with the team, listening to their ideas, and celebrating successes together.
• Accountability Starts with Me: Notices problems and takes personal action to solve them.
• Unwavering Commitment to Customer Experience: Regularly talks to customers, taking personal responsibility to understand what they need, address concerns, and make their experience better with improved Vantaca processes.
• Innovate Boldly: We challenge the status quo and push boundaries to create meaningful change. We act with urgency and purpose, knowing that innovation drives our success.

Responsibilities

• Support new client implementations by preparing workflow documentation, setup templates, and configuration data.
• Collaborate with FDEs to streamline processes that help clients go live faster.
• Conduct data analysis and cleanup using Excel or similar tools to prepare client imports and reports.
• Test and validate AI agent behavior and new workflow releases to ensure quality and accuracy.
• Assist with writing internal knowledge base articles and process documentation.
• Identify operational improvements that reduce manual work for the CX team.
• Contribute to special projects focused on improving customer adoption, support efficiency, or agent performance metrics.

Requirements

• Pursuing a bachelor's degree or equivalent experience in Business, Operations Management, Information Systems, Data Analytics, Accounting, or related field.
• Strong interest in technology, automation, and customer experience.
• Proficient with Excel and comfortable analyzing or manipulating datasets.
• Exceptional organization skills with the ability to manage multiple priorities.
• Strong communication and collaboration skills; able to work across teams.
• Motivated self-starter who learns quickly and thrives in a fast-paced environment.

Why You Should Join Our Team

• Our eNPS is +68 (Google it, that is great).
• Benefits: Medical, Dental, and Vision kick in day one.
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
• 401K with Company Match.
• Remote Flexible - come to the office when needed.
• Great parental leave benefits.
• Named on Inc 5000 list of America's Fastest Growing Private Companies.
• Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
• Winner of Coastal Entrepreneur Award, Technology Category.
• Active employee-led Culture Committee.
• Ongoing industry and professional development trainings available to all employees.
• Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.
• We're playing offense to win Our product market fit and our world-class employees make us the leader in our space. We're building something cool and people like it here.

We receive many resumes for our open positions and each one is reviewed by a human being on our recruiting team. We will compare your background with the qualifications and requirements for the position.

If you are selected for an interview you will receive an e-mail from someone on our recruiting team with an email address. It may take some time for us to review all of the applications so give us some time to respond. We appreciate your interest in this role.