Customer Service Associate

2 weeks ago

Wilmington, North Carolina, United States AquaPhoenix Scientific LLC Full time $40,000 - $70,000 per year

AquaPhoenix Scientific, located in Hanover, PA has an immediate opening for an experienced, organized and detail-oriented Customer Service Representative (CSR). The CSR is responsible for exceeding customer expectations by handling inquiries, processing orders and meeting deadlines in a courteous, efficient and timely manner.  The CSR communicates regularly with both internal and external customers and is expected to be professional and respectful at all times.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide customers with quotes on catalog items, product/service availability, lead times, and/or tracking using the company pricing systems and policies
  • Handle customer inquiries, orders, concerns, etc. in a way that leaves the customer with a feeling of satisfactory resolution, involving management when necessary
  • Demonstrate strong product and service knowledge
  • Strong verbal and written communications skills are necessary as well as accuracy in entering customer orders and verifying the data is entered correctly
  • Stay current with new and existing product development
  • Capable of working independently within a team environment
  • Represent the company in a way that projects an image of quality, integrity and superior understanding
  • Must be available to work Monday - Friday; 9:30 AM - 6:00 PM.  No weekends or holidays

MINIMUM QUALIFICATIONS

  • High School Diploma or GED required
  • Customer Service experience in the manufacturing industry is a plus
  • Ability to handle high call volume in a fast-paced environment
  • Proficient with Microsoft Office products
  • Excellent interpersonal and communication skills
  • Displays enthusiasm, initiative, and pride in work
  • Effective time management and organizational skills
  • Demonstrates a sense of urgency in completing work assignments, and uses a proactive approach in all duties

AquaPhoenix Scientific, is an industry leader in water testing kits and reagent manufacturing, as well as a distributor of thousands of testing products and supplies for a multitude of industries including industrial water treatment, cleaning & sanitation, oil & gas, environmental, water conditioning, and education.

If you are looking for a great work environment, excellent training to ensure your success, competitive pay and exceptional benefits that includes health, dental, vision, 401(k) and generous paid time off consider a career with AquaPhoenix Scientific.  We are an Equal Opportunity Employer that embraces diverse skills, perspectives and ideas that help our business grow.  For more information or to apply, please visit

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