Help Desk Support Specialist

4 days ago

Austin, Texas, United States PriceSenz Full time

Job Title: Help Desk Technician I

Onsite

Location: Austin, TX

Overview:

We are seeking
two (2) Help Desk Technicians (Level 1)
to provide front-line technical support in a professional, fast-paced environment. Ideal candidates will have strong customer service skills, hands-on troubleshooting abilities, and a desire to grow within the organization.

Responsibilities

  • Respond to inbound calls and emails with high-quality customer support.
  • Gather and analyze information to resolve technical issues efficiently.
  • Provide basic troubleshooting: password resets, printer setup, software support, break/fix guidance.
  • Perform account creation, hardware configuration, and onboarding support.
  • Maintain and update website content as required.
  • Support conference room audio/video equipment.
  • Document all tickets thoroughly in the tracking system.
  • Escalate unresolved issues appropriately and communicate recurring trends to leadership.
  • Assist with more complex issues following documented procedures.
  • Occasional after-hours or weekend work may be required with prior approval.

Required Skills & Experience

  • 3+ years
    delivering excellent customer service (written, verbal, in-person).
  • 2+ years
    supporting end-users with varying levels of technical skills.
  • 2+ years
    experience with computer support, Windows 10, Microsoft Office Suite, Adobe applications, and general troubleshooting.
  • 1+ year
    experience with
    Active Directory
    .
  • 1+ year
    experience with
    cloud platforms
    (Microsoft Azure or similar).

Preferred Qualifications

  • CompTIA
    A+
    ,
    ITF+
    , or equivalent certifications.
  • Strong desire for professional growth and career advancement.
  • Interest in long-term employment with potential for conversion to full-time.

Contract Details

  • Start Date:
    12/01/2025
  • End Date:
    07/01/2026 (with possible extension)
  • Hours:
    Up to 1000 hours per candidate
  • Schedule:
    Monday–Friday, 8 AM–5 PM (onsite)

If this opportunity interests you Apply now with your updated resume

PriceSenz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, or disability
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