Senior Desktop Engineer

3 days ago

Minnesota, United States KAPITAL Full time

US Citizen local to MN
**Anticipated Project Start Date: 11/24/2025

Anticipated End Date: 12/31/2026 with possible extension
MINIMUM REQUIREMENTS**

  • 5-7 years of experience in desktop engineering or endpoint management.
  • Expert-level knowledge of:
  • Microsoft Intune (Endpoint Manager)
  • System Center Configuration Manager (SCCM/MECM)
  • JAMF Pro for macOS management
  • Strong scripting skills in PowerShell
  • Experience with Windows Autopilot, Apple Business Manager, Azure AD Join, and Hybrid Join.
  • Demonstrated experience in incident management, platform governance, and cross-team collaboration.
  • ServiceNow or ITSM tool experience

Senior Desktop Engineer to join their IT Client Services Team. The Senior Desktop Engineer is a key technical leader responsible for the design, implementation, and governance of Client's enterprise endpoint management platforms. This role requires deep expertise in
Microsoft Intune
,
SCCM/MECM
, and
JAMF
, with a strong focus on automation, compliance, and operational excellence. The ideal candidate will have 5-7 years of experience in enterprise desktop engineering and a proven ability to lead platform strategy, incident response, and cross-functional collaboration.

Organizational
- Frequent contact with and IT and client staff.

External Business
- Frequent contact with vendors.

Job Duties

  • Architect and manage enterprise-wide endpoint management platforms using Microsoft Intune, SCCM/MECM, and JAMF Pro.
  • Develop and maintain task sequences in SCCM for OS deployment, application packaging, and patching.
  • Create and deploy remediation scripts and proactive compliance policies in Intune.
  • Lead the migration of Group Policy Objects (GPOs) to Cloud-based CSP policies to support modern management.
  • Design and govern the software distribution platform, ensuring secure and efficient delivery of applications and updates.
  • Keep current on relevant technologies and practices and collaborate with teams to adopt and upgrade services when appropriate.
  • Be a thought leader within IT Infrastructure and Operations and partner closely with IT Infrastructure and Operations teams to ensure security, availability, performance, scalability, etc.

Governance & Operational Leadership

  • Provide technical and operational governance across the desktop engineering environment.
  • Lead incident response for endpoint-related issues, including escalation, communication, and root cause analysis.
  • Assist and maintain desktop engineering roadmaps to ensure availability, resiliency, security, and performance.
  • Collaborate with security, infrastructure, and support teams to align endpoint strategy with enterprise goals.
  • Establish and deliver against the Security baselines and KPIs for patching, risk compliance, and endpoint hardening

Documentation & Knowledge Management

  • Create and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs).
  • Communicate platform changes and best practices to the Desktop Engineering and Support teams

Strategic Planning & Continuous Improvement

  • Identify and implement process improvements to reduce complexity, cost, and incident volume.
  • Evaluate and approve hardware standards, ensuring alignment with business needs and modern IT practices.
  • Engage with third-party vendors for support, licensing, and maintenance renewals.
  • Coordinate and lead multiple projects in a fast-paced, cross-functional environment.

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