Tech Support Level I

Position Summary:

Provides support in the ongoing development and implementation of Information Systems strategy that is responsive to customer needs.  Provides management, administration, monitors and supports technology needs and support of the Regal Medical Group.

Essential Duties and Responsibilities include the following:

• Provides coordination of technology needs and operations, including ongoing development and implementation of information systems support that is responsive to customer needs.
• Supports the fulfillment of Heritage Provider Network and Regal Medical Group mission and values.
• Computer Tech Support - Will provide on-site and Remote Desktop Computer Technical Support to end-users on a variety of moderate to complex microcomputer technical
  Identifies researches and resolves technical problems. Works in a
  Microsoft XP Windows Server 2003 environment.
• Create and Administer accounts using Microsoft Active Directory.
• Create accounts for third party applications – EZCAP, REA, any other proprietary apps.
• May also provide technical support for LAN/WAN Administration.
• Works independently with minimal supervision. Will resolve PC
  hardware/software configuration problems and install hardware/software
  products and/or approved patches.
• Will troubleshoot desktop hardware and software technical issues, and
  interact with end-users to identify current computing environments.
• Position will primarily be first shift. However, candidate must be able to
  work Flexible shifts between the hours of , including weekends if
  necessary to meet emergency customer requirements.
• Must have a good working knowledge and understanding of concepts, practices,
  and procedures commonly used in supporting a Microcomputer hardware/software
  environment, including PC Setup, installation and configuration.
• Ability to install Microcomputer HW/SW peripherals and troubleshoot Desktop
  Applications and connectivity issues in a Microsoft Windows Operating System
• Must have good written/verbal communication skills, including excellent
  customer interface skills.
• Ability to bend, crawl and lift up to 50 lbs to provide on-site technical installations support.
• Ability to commute to remote office locations and provide technical support.
• Must comply with all physical, data and IT security requirements, including
  any health and safety policies and procedures.
• Be able to independently place service calls on all I.T. equipment under service maintenance agreements with their respective vendors.
• Be able to assist with all telephone related issues, such as ACD programming changes, name changes, extension additions, report management, and overall phone system administration. (Nortel Norstar Meridian, BizPhone, Shortel VOIP a plus.)
• Provides insight into user needs through open communication with the user and supports the development of processes and procedures necessary to achieve strategic objectives and improve support delivery.
• Provides recommendations for IS initiatives that support the user community. Ensure all process are completed in a timely manner and performs random audit on IS practices, reports on support delivery.
• Develops and fosters a customer satisfaction focused, service mentality within department to strengthen and build relationships with Heritage Provider Network and other Regal Medical Group regions and departments and communicates a balanced view of Information Systems importance in relation to other departments and business functions.
• Monitors and reports on the delivery of all hardware, software, data and voice network infrastructure, and Internet/intranet deployment.
• Acts as support for all aspects of RMG Technology operations including, but not limited to the following…
• Asset Management.
• User support.
• All other duties as directed by management.

The pay range for this position at commencement of employment is expected to be between  $22 - $23 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.

The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

Full Time Position Benefits:

The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.

Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.

Health and Wellness:

• Employer-paid comprehensive medical, pharmacy, and dental for employees
• Vision insurance
• Zero co-payments for employed physician office visits
• Flexible Spending Account (FSA)
• Employer-Paid Life Insurance
• Employee Assistance Program (EAP)
• Behavioral Health Services

Savings and Retirement:

• 401k Retirement Savings Plan
• Income Protection Insurance

Other Benefits:

• Vacation Time
• Company celebrations
• Employee Assistance Program
• Employee Referral Bonus
• Tuition Reimbursement
• License Renewal CEU Cost Reimbursement Program
• Business-casual working environment
• Sick days
• Paid holidays
• Mileage

Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.

Education and / or Experience:

• A Bachelor's degree from a four-year college or appropriate industry experience and/or certification.
• Excellent written and verbal communication skills.
• Knowledge or experience and understanding of IS operations and support experience encompassing multiple aspects of IS operational activities.
• Proficient in MS Office applications.
• Proficient in troubleshooting PC related technical problems.
• Proficient in installation and configuration PCs, Operating systems and applications.
• Medical group or IPA operations information systems management experience.
• Experience with clinical applications.
• A+, Network+. MCSE, CCNA.
• Customer service skills.