Technical Support Analyst
3 days ago
About this team
The DC Technology team is a highly-motivated and knowledgeable squad that is responsible for making sure all DC's running on the Manhattan Associates Warehouse Management System are supported – from DC peripheral devices to back end application components to support Manhattan WMS. Outside of DC peripheral devices and backed end support the team also partners with different vendors for DC MHE. We are seeking an experienced and positive Hardware Specialist to be located at our Columbus facility who can work in a fast-paced and fun environment possessing excellent problem solving and people skills. We are a small but powerful team supporting the second largest labor force in the company
A day in the life:
- Work on DC peripheral devices, include the following: RF devices, Voice devices, PCs, WIFI & printers
- Manager and oversee all hardware issues, repairs, and track maintenance for the devices
- Support assigned projects - meet project timelines, support the delivery of project goals and objectives, and resolve project problems.
- Perform preventive maintenance on printers, auto baggers, and DC peripherals
- Leads the other Associate Support Analysts on the campus (who are likely on different shifts)
- Acts as primary POC for DC operations team on their campus, and possibly multiple nearby campuses.
- Assists in hardware purchases across all DC's
Qualifications:
· Understanding of DC peripheral devices and maintenance
· Extremely organized and detail oriented
· Ability to communicate efficiently with vendors and end users to triage issues
· Pursuing an IT focused degree, preferred
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