Desktop Support Technician

Job Title: Desktop Support Technician

Team: Service Desk

Location: San Jose, CA

Compensation: $18 - $20 per hour

Hours: Full Time

When our clients need solutions, we're there 24/7 to assist them with outstanding service and support. That's why we're looking for a savvy, professional Desktop Support Associate to join our amazing team at Level Up MSP. In this important service support role, you'll be our point person for any number of the critical services we provide.

Do you enjoy traveling to client locations?

Do you love helping people resolve their issues?

Do you appreciate having a flexible schedule?

Do you like being hands with computers?

Do you want to learn every day?

If so, please apply right away

Level Up MSP is a leading Bay Area provider of small business IT support. Our proprietary processes for onboarding, maintenance, and strategic vision enable our clients to grow their business while effectively managing and protecting their computer, network, and data.

Job Responsibilities:

• Preparing new desktops and laptops - You will be installing/configuring Windows, line of business applications, email, printers, etc. Once the equipment is ready, you will coordinate with the end user and deliver/setup equipment
• Onboard new user - You will create new users, configure desktops/laptops to specifications, and possibly train the user, as needed.
• Traveling to client location to assist our help desk team, as needed
• Perform other appropriate duties and responsibilities as assigned by the Service Desk Manager

Accountability/KPI's:

• Log a minimum of 30 billable service hours per week
• Earn client and staff satisfaction on a regular and ongoing basis.
• Satisfactorily achieve ongoing targets, goals, and objectives as set by the Service Desk Manager
• Adhere to the company's high standards of completing tasks in a timely manner, accurately, and efficiently
• Demonstrate ability to follow detailed instructions with a high degree of accuracy

Competencies:

• Technical skill relevant to technologies supported (ongoing)
• Strong organizational and coordination skills
• Excellent communication abilities for effective client and team interactions
• Ability to manage multiple tasks and prioritize effectively

Qualifications:

• Prefer a minimum of 1 years of installing Windows and basic end user support
• Available to work in the evenings and/or weekends, as required. It is estimated to be about 10-20% of the time
• Good work ethics and strong personal core values
• Ability to take, interpret, and follow detailed instructions
• A commitment towards undertaking duties efficiently with strong attention to detail
• Strong prioritizing, task management, and multi-tasking skills
• Strong problem-solving and self-learning skills
• Valid driver's license and ability to get to and from work reliably

Company Culture:

• Company core values: Love What You Do, Level Up, and Be Curious
• You will have the opportunity to experience many different aspects of IT
• We offer excellent opportunities for growth and a great career path
• We work hard because we enjoy what we do and the people we help
• We have quarterly company events to celebrate our hard work.
• We offer very flexible schedules to adapt to our individual needs when they arise
• We HATE micro-managing

Benefits:

• Competitive salary
• Medical, dental, and vision care insurance coverage.
• 9 paid holidays with 5 days of vacation in first year. 10 days of vacation after first year.
• Paid on-the-job training provided to grow your IT knowledge and skillset.

Job Type: Full-time

Pay: $ $20.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience:

• Desktop support: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person