Automotive Customer Service Representative

1 week ago

Woodstock, Georgia, United States Christian Brothers Automotive Corporation Full time

Company Description
Christian Brothers Automotive
Benefits:

  • Closed Every Weekend To Spend Time With Family & Friends
  • Local Owner - Onsite Daily
  • On-Going Training & Career Advancement
  • Employee Discount
  • Chaplain Care Support Available
  • Employee Appreciation Events
  • Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
  • Continuous Training Available Through The CBA Flywheel Learning System

Job Description

Job Title:
Automotive Customer Service Representative

Location: 1930 Eagle Dr. Woodstock, GA 30189
Job Overview:
As an Automotive Customer Service Representative /Shuttle Driver with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.

Responsibilities include, but are not limited to:

  • Desire to learn automotive repair service terminology and processes
  • Check guests in and out
  • Answer phone calls and schedule appointments
  • Providing safe shuttle service for our valued guests
  • Treating our guests with the utmost respect under all circumstances and with a heart consistent with Christian Brothers
  • Assisting the shop with receiving, processing, incoming and outgoing parts and other errands as needed
  • Keep the facility clean and organized
  • Assist other team members as needed with clerical tasks such as accounts receivable and filing paperwork
  • Direct, coordinate, and participate in performing guest service activities as dictated by workload
  • Serve as a community ambassador for the store through creating authentic relationships and partnerships
  • Follow all safety policies and procedures
  • Other duties as assigned

Qualifications

Qualifications:

  • Proven successful customer service experience is required; driven to serve others
  • Must have strong interpersonal skills to effectively communicate with our staff, vendors, and guests
  • Valid state driver's license
  • Meet required insurance driving record parameters
  • Pass a criminal background check.
  • Enjoy a fast-paced environment and a Team mentality (we work hard but like to have fun doing it)
  • Ability to seek and accept coaching and direction
  • Ability to multitask and meet deadlines
  • Proficient with Microsoft Office Suite or related software

Physical Requirements:

  • While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
  • The employee is occasionally required to balance, stoop, kneel, and/or crouch
  • The employee must occasionally lift and/or move up to 50 pounds
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus
  • Being dependable for a position that is Monday through Friday 7:00 a.m. – 6:00 p.m.

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

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