Help Desk Specialist II

Civil Service Status

This is a Civil Service position

Hours of Work

Monday - Friday 8:00 a.m. - 5:00 p.m.

Weekend and overtime work as required

Tentative Start Date

January 2026

Job Summary

Under the general direction of the ITS Operations Manager, performs Tier 2 (specialized, mission-critical help desk support) and some Tier 1 (routine help desk support) desktop, laptop, operating system, software, M365, telephony, basic networking and mobile offices support of City entities (Fire, Police Department, Library and other City departments). Will perform some system administration as well as overseeing some IT help desk processes such as: PC refresh, asset tracking, and recycling.

Deadline to Apply

Thursday, November 20, 2025 at 11:59 pm

Job Description

Help Desk Specialist II

High School Diploma or equivalent. Associate's degree in technology related field preferred.

5 years of help desk or admin support work in an ITS function, general office work with technical support duties or progressively increasing experience in PC hardware and software applications.

Proficient in one or more of the following functional areas: server infrastructure and administration, network and telephony infrastructure administration, or enterprise-level workstation support and administration.

Proficiency with Microsoft Windows operating systems required.

Steps to Apply

1. Profile : You MUST complete an online Applicant Profile. A link is provided below to our Online Application System.

2. Attachments : You must attach the following documents to your profile under the Apply For Job section (attachments are job specific, once you click Finish & Apply you will not be able to add any additional documents):

a) Resume

b) Written Questionnaire - You must attach the completed questionnaire to your profile prior to clicking Finish & Apply. Link provided below

Resume and completed written questionnaire must be attached to your application by the deadline date, November 20, 2025 by 11:59 pm CDT to be considered for this position.

1. Qualifications/Certifications/Licenses : Under the Resume & Qualifications section, make sure to list any certifications or licenses you currently hold.

2. Applying for Position : Once you have completed your profile, you MUST apply for the position (The link to Finish & Apply is located on the Apply For Job section after you have completed your profile. Once you have applied, it will be listed under your My Applications tab. Any applications marked as Status: Incomplete, have not been submitted.)

All steps MUST be completed before the posted deadline to be considered for this position. We will not accept incomplete profiles. Communication throughout this process (including invitations to any examinations and/or interviews) will be made via the email supplied through the City's on-line application system. It is recommended to check your email "Junk" or "Spam" folder for emails from the City of West Des Moines. If you have any questions during the application process, please contact Human Resources at

Physical/Drug Testing

Post offer, pre-employment drug test and criminal background check complying with Criminal Justice Information System requirements are required.

Civil Service Exam

A Civil Service Examination will be administered for this position. The Top 15 applicants submitting all required application materials, meeting the minimum qualifications for the position and receiving a passing score on the written questionnaire will be invited to participate in the remainder of the Civil Service Examination, which will include the oral board interview. Oral board interviews are tentatively scheduled for the week of December 15, 2025. All dates are tentative and subject to change due to unforeseen circumstances.