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Head of Strategic Accounts

2 weeks ago

San Francisco, California, United States Worldpay Full time

Job Description
About the role
We are seeking a transformative commercial leader for a pivotal role at the heart of our global enterprise business. Focused on steering the commercial strategy for our most valuable client portfolio—a book of business representing our top global e-commerce merchants. Your core mission will be to defend this critical revenue base against intense competitive pressure while simultaneously architecting new pathways for significant growth.

Success in this role requires not only commercial acumen but also a builder's mentality. You will be instrumental in defining the future of our top-tier relationship management organization and acting as the definitive voice for our most strategic clients, influencing our product and technology roadmaps to ensure we can win.

What You Will Be Doing

  • Develop and implement multi-year strategies for each account, focused on deepening our partnership, defending against competitive threats, and identifying significant new revenue streams.
  • Cultivate and maintain deep, trust-based relationships at the executive/c-suite level, serving as the ultimate point of accountability and strategic counsel for your clients.
  • Take full ownership of the portfolio's financial performance by partnering with Relationship Managers (RMs) and cross-sale teams to build and execute a robust pipeline of cross-sell and up-sell opportunities, delivering on ambitious growth targets.
  • Provide leadership, mentorship, and strategic direction to a team of senior RMs, fostering a culture of accountability, collaboration, and proactive growth.
  • Partner with senior leadership to define what a top-tier RM leadership team looks like at Worldpay and play a key role in designing and implementing the future structure and "one way of working" for our most strategic teams.
  • Serve as a critical conduit between our most demanding clients and our internal Product, Technology, and Delivery organizations, translating client needs into actionable insights to influence product roadmaps and ensure our solutions meet super-enterprise requirements.
  • Lead complex commercial negotiations and internal delivery processes, coordinating across a matrixed environment to ensure we deliver on our promises.

What You Bring

  • 12+ years of experience in payments, fintech, enterprise software (SaaS), or emerging technology commercialization, with deep knowledge of the enterprise e-commerce and AI ecosystem.
  • Demonstrated success managing a portfolio of complex, global accounts with multi-million dollar revenue responsibility. You have a history of not just retaining, but significantly growing, a mature book of business.
  • You have thrived in large-scale environments and are skilled at navigating internal complexity, managing stakeholders, and influencing across functional lines to get things done. Experience working with both modern and legacy technology stacks is a significant advantage.
  • You possess outstanding communication and presentation skills and are adept at building credibility and trust with senior executives at the world's leading brands.
  • You are a strategic thinker who can analyze the competitive landscape, identify opportunities and risks, and craft sophisticated, multi-year commercial strategies. You are an expert negotiator.
  • A proven leader who can develop and motivate a team of senior, experienced professionals. You lead by example and are passionate about building and mentoring the next generation of leaders.
  • You are not deterred by complexity or ambiguity. You see challenges as opportunities and have a relentless drive to find solutions and deliver results for your clients and your company.

Worldpay Perks - What We'll Bring For You
We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

  • A competitive salary, bonus, other incentives, and benefits.
  • Time to support charities and give back to your community.
  • Parental leave policy.
  • Global recognition platform.
  • Virgin Pulse access.
  • Global employee assistance program.

What Makes a Worldpayer
At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

  • Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers.
  • Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
  • Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Worldpay is dedicated to offering individuals rewarding career opportunities and competitive compensation. For this full-time position, the good faith estimated annual salary range upon hire is $239,900.00-$362, This range reflects what we reasonably expect to offer based on the role's responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate's experience, job-related skills, and relevant education or training. Please note that changes in work location may impact the final offered salary. We encourage you to consult with your recruiter to confirm the budget for your location and to better understand the applicable pay scale.

Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement
Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.