Program Coordinator

Description
Job Description

Program Coordinator - Staten Island - Full Time - Days - OFFSITE

Provides front line contact for the program by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors.

Responsibilities

• May schedule surgeries/procedures or work in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms as necessary
• Opens, sorts and prioritizes mail. Coordinates pickup and delivery of packages, orders and other materials as required.
• Maintains Program records through filing, retrieval, retention, storage, coding, updating and destruction.
• Types routine confidential and non-confidential correspondence, memos, reports, minutes and other documents from dictation or handwritten copy. Proofreads typed materials and makes corrections, as needed.
• Schedule patient appointments, schedule referrals of special testing or doctors visits, and keep record of patient billing for submission as required.
• May acquire insurance authorizations for procedures and tests ordered by attending physician.
• Assist in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
• Schedules and maintains calendar for meetings and/or appointments
• Responds to inquiries for information according to established policies.
• Gathers, assembles and categorizes data for general information purposes and special reports
• Process check requests and expense reimbursements as needed.
• Assist finance with outstanding invoices, POs and check request
• Assist credentialing manager when needed, especially in projects with deadlines.
• Instructs patients and assist them with initiating MY chart.
• Provide support to Physician and Program leadership with appointment scheduling and meetings.
• Arrange food, minutes, sitting, send invites and handles confirmation for all meetings on site with Program leadership, Medical directors, educational meetings, and other leadership meetings.
• Manage special projects as assigned by Physician or Program administrator. Maintain Insurance, Referral or QA logs as required by program leadership. Responsible for all patients grievances, grievances statistics, and follow up for assigned program areas. (Takes reports discuss with administrator and send letters to patients).
• Responsible for scheduling vendors for program areas as required. Assist Program administrator and Physician leadership with marketing initiatives.
• Provide coverage for other staff as assigned during PTO or leaves of absence.
• Other Duties as Assigned

Qualifications

• High School Required, Some college preferred
• 5-10 Years experience in a physician practice or hospital setting providing administrative support functions.

Employer Description
Strength through Unity and Inclusion
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About The Mount Sinai Health System
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $ $ Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.