Auto Service Advisor

6 days ago

Mount Carroll, Illinois, United States Kunes Country Auto Group Inc Full time $50,000 - $75,000

About Kunes Auto Group:
Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top-tier automotive solutions. Join our team and become part of a fast-growing company that puts people first

Job Summary:

Kunes Auto Group is seeking a skilled and customer-oriented Automotive Service Advisor to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care. You'll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.

Key Responsibilities:

  • Greet customers warmly, assess their vehicle concerns, and record their needs.
  • Recommend maintenance and repair services based on manufacturer specifications and vehicle history.
  • Prepare detailed repair orders, including labor and parts estimates, for customer approval.
  • Communicate with customers about inspection results and recommend necessary corrective actions.
  • Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
  • Advise customers on vehicle care, preventative maintenance, and available services.
  • Schedule service appointments, ensuring a seamless and efficient process.
  • Maintain high customer satisfaction standards by addressing concerns promptly.
  • Coordinate with technicians and ensure vehicles are serviced within the promised timeframe.
  • Implement quality control processes to minimize errors and ensure customer satisfaction.

Requirements

Qualifications:

  • Experience in Customer Service, Inside/Outside Sales or Parts required.
  • Prior Service Advisor experience in an Auto or RV Dealership a plus.
  • Strong communication and organizational skills with attention to detail.
  • Knowledge of vehicle maintenance and repair processes is a plus.
  • Technically savvy, easily able to learn software systems required.
  • Valid driver's license and clean driving record.

Compensation:

  • $50, $75,000.00 depending on experience

What We Offer:

  • Competitive salary and bonus opportunities.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid time off and holiday pay.
  • Employee discounts on vehicles, parts, and services.
  • Ongoing training and development opportunities.
  • A supportive, team-oriented work environment with room for career growth.
  • Daily Pay Program

Join the Kunes Auto Group Family If you're passionate about providing exceptional customer service and thrive in a fast-paced environment, we'd love to hear from you. Apply today to become part of the Kunes Auto Group team and start your journey toward a rewarding automotive career

Kunes Auto Group is an Equal Opportunity Employer.

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