Service Advisor

4 days ago

Mount Hope, United States Elite Full time

Elite is looking for a knowledgeable and customer-focused Service Advisor to join our team. The Service Advisor plays a crucial role in ensuring exceptional customer service and communication between the customers and the service department.

Key Responsibilities
  • Greet customers and ascertain their automotive service needs.
  • Assist customers by providing advice on repairs and maintenance services.
  • Prepare and present detailed service estimates and obtain customer approvals.
  • Coordinate the scheduling of service appointments and manage workflow in the service department.
  • Communicate with service technicians about the specifics of customer needs and repair recommendations.
  • Follow up on service appointments and ensure customer satisfaction with service received.
  • Review vehicle history and make tailored service recommendations.
  • Handle customer complaints and resolve issues effectively.
  • Maintain accurate records of services performed on vehicles and other administrative tasks.

Requirements

Qualifications:

  • High school diploma or equivalent.
  • 1-3 years of experience in automotive service or customer service, experience as a Service Advisor is a plus.
  • Strong understanding of automotive repair and maintenance.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Proficient with computer systems and dealership management software.
  • Strong organizational skills and attention to detail.
  • Valid driver's license and a clean driving record.

Benefits

Comprehensive benefits package including medical, dental, vision, life, and disability insurance, paid time off, company holidays, a 401(k) plan, and various wellness and gym reimbursement programs.

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