Assistant Studio Manager

7 days ago

Plano, Texas, United States SweatHouz Full time $40,000 - $60,000 per year


Full-time

Description

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Communicate and exude SweatHouz Brand principles in everything you do.
  • Sell memberships alongside the Studio Manager and your team to achieve studio specific goals.
  • Provide high-level customer service and exceptional hospitality to SweatHouz clients, handling client issues and concerns in a positive and timely manner.
  • Guest Experience and Retention: We strive to create a studio experience that will excite people about their first time and encourage their continued loyalty.
  • Help train, motivate, direct, coach and evaluate all studio staff, creating and maintaining a team that is highly personable, client-oriented and committed to achieving and exceeding both the studio and company sales goals.
  • Maintain the SweatHouz distinct culture and community.
  • Work closely with the staff on the implementation of standard operating policies and procedures designed to accommodate the rapid growth objectives of our organization.
  • Develop awesome partnerships in your community to develop awareness
  • Cleaning off the sauna suites and laundry of towels after every session
  • Maintaining a clean studio at all times, both front of house, sauna suites and back of house.
  • Exhibit leadership by mentoring sales associates to provide high level customer service and perform all assigned duties
  • Responsible for supporting all studio-level purchasing, receiving, and supply inventory.

BENEFITS

  • Paid training 
  • Medical/Dental/Vision
  • Friendly atmosphere 
  • Room for growth  
  • Free SweatHouz membership 

Requirements

QUALIFICATIONS AND SKILLS

  • College Degree
  • At least 1 year prior management experience, preferably in a spa, salon, or health + fitness facility.
  • 3-5 years membership sales and customer service experience is required.
  • Strong leadership experience (coaching, developing, or mentoring individuals with examples of success stories is a huge plus)
  • A LOVE for customer service (making people happy)
  • Experience with MindBody or a similar CRM / POS is a plus.
  • Strong communication skills — must be able to set clear expectations and give/receive feedback clearly and effectively.
  • Must be highly organized with the ability to prioritize multiple tasks in the moment.
  • Important to possess a passion for the SweatHouz brand.
  • Able to work a non-traditional schedule.
  • A chance to work in a truly team-oriented and supportive environment.

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