Director of Operations

Day (United States of America)Director of Operations - HospiceThis role requires a dynamic individual who can guide a diverse team, maintain clear and consistent communication channels, and foster a unified vision and strategy throughout.

JOB SUMMARY:  The Director of Operations is responsible for managing, directing, planning and organizing operations of assigned departments in accordance with the organization's strategic plan and operating requirements.  He/she must ensure those departments offer high quality, efficient and fiscally responsible services that add value to hospice supporting its mission.  The Director of Operations is expected to support administration through collaboration and attendance at:  Hospice board meetings, hospice and hospital committees, national, state and community functions and act as a liaison between Halifax Health and its affiliates. 

KEY RESPONSIBILITIES AND DUTIES:

Leadership

Assures compliance with all state and federal regulations.

Promotes positive relationships through regular communication and collaboration, providing constructive feedback that fosters a spirit of inquiry.

Acknowledges the scope of leadership, accepting responsibility for the position assigned

Prioritizes in the following manner: organization, patient, staff, self.

Acknowledges hospice as an affiliate of Halifax Health, a system in which we collaborate, share resources and work interdependently for the common good of the community we serve.

Serves as a member of the Senior Leadership Team, providing guidance to peers and colleagues related to areas of specialty.

Represents Senior Leadership Team and Hospice at community events.

Operational

Successfully conducts day-to-day operation and management of assigned departments utilizing effective leadership skills.

Develop departmental goals and strategies.

Ensures that desired outcomes for each department are the focus of departmental activities. 

Provides adequate resources for departmental operations.

Provide direction in prioritizing tasks, reporting results in understandable and actionable terms, and development of departmental and organizational goals.

Provides ongoing survey readiness review and education to all staff related state and federal regulations. Acts as a liaison between surveyors, clinical, and operations during the survey process.

Oversee philanthropic efforts to include direct and indirect fundraising using fundraising ethical principles.

Oversees regulatory compliance with hospice volunteers and operational functions.

Oversees regulatory compliance with bereavement and the operations functions of the grief journey for participants.

Oversight of projects assigned by the Executive Director to assist in meeting the hospice mission and strategic plan.

Financial

Assists with budget preparation of assigned departments.

Ensure each department's adherence to budget.

Monitors human resource allocation to assure that departments are within FTE allocations and eliminate overtime.

Provides adequate resources for departmental operations.

Compliance/Quality Assurance

Departmental activities meet regulatory compliance.

Model high ethical standards, advocating against fraud, waste and abuse.

Education of staff related to compliance with policies and procedures.

Submitting and benchmarking quality outcomes to ensure quality care for assigned departments.

Human Resources

Knowledgeable in implementation of system Human Resources policies and procedures.

Interviews and hire new employees.

Allows for adequate staffing ratios.

Provides safe and positive work environment, inspiring staff through leadership.

Ensures adequate staff orientation, supervision and ongoing education.

Allows for staff recognition, corrective actions and educational plans.

Other Duties as Assigned

Member of Senior Management Team who represents the Executive Director, Hospice, and Halifax Health to the community, and state or national associations as assigned.

Works with the Executive Director to develop strategies to assure compliance with regulations and assure that quality improvement initiatives are geared toward organizational objectives.

Participate in organizational strategic planning.

Proficient in Information Technology Systems and Electronic Medical Records.

Develop policies and procedures as appropriate.

SUPERVISION REQUIRED: Guidelines, precedents, and general instructions from the Executive Director provide general procedures to be followed.  Progress will be reviewed at key points in the work and upon completion.

COLLABORATION/CONTACTS:  Frequent contact with Halifax Health departments/management, other hospice programs, and state and national organizations.  Regular collaboration with managers at Halifax Health Hospice.  Attendance at Halifax Health Hospice Board Meetings, as well as state and national organization meetings, as requested. 

MINIMUM EDUCATION/EXPERIENCE/LICENSURE:  Minimum of five years of health care management, preferably in hospice.  Bachelor's degree in social work, management, nursing, healthcare, business or a related field required. Master's Degree preferred.  Certification in hospice administration or obtain within two years of hire.  CFRE or obtain within 3 years of hire. Current Florida Driver's License.

PHYSICIAL REQUIREMENTS:  Requires mobility, automobile travel to various locations, lifting to 50 pounds, bending, sitting for long periods, in and out of car, attending social functions.

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