Desktop Support Technician

1 week ago

Cooperstown, New York, United States Barrister Global Services Network INC Full time $48,000 - $64,000 per year

Overview

We are seeking a skilled and dedicated PC Technician to join our IT support team. The ideal candidate will have a strong background in technical support, computer management, and troubleshooting across various operating systems. This role involves providing exceptional customer service while ensuring the smooth operation of our IT infrastructure.

Responsibilities

  • Provide technical support for hardware and software issues, ensuring timely resolution for end-users.
  • Troubleshoot and resolve software-related problems on Windows, macOS, and Linux operating systems.
  • Manage and maintain computer hardware, including desktops, laptops, and mobile devices.
  • Assist with network administration tasks, including VPN setup, firewall configurations, and TCP/IP troubleshooting.
  • Utilize tools such as SCCM and Active Directory for computer management and deployment of software updates.
  • Respond to help desk tickets using platforms like ServiceNow or BMC Remedy, ensuring all issues are logged accurately.
  • Collaborate with team members on IT infrastructure projects and provide desktop support as needed.
  • Conduct analysis of system performance and recommend improvements to enhance efficiency.
  • Maintain documentation related to IT processes, configurations, and troubleshooting steps.

Skills

  • Proficiency in technical support and customer service with strong communication skills.
  • Experience with Microsoft Office suite and familiarity with various operating systems (Windows, macOS, Linux).
  • Knowledge of computer networking concepts including DNS, LAN management, TCP/IP protocols, and network administration tools like Meraki.
  • Familiarity with IT support tools such as Jira for issue tracking and management.
  • Understanding of security protocols including VPNs and firewalls to ensure safe network operations.
  • Ability to analyze problems effectively and provide solutions in a timely manner.
  • Experience with Microsoft Windows Server environments and Group Policy Objects (GPO).
  • Strong skills in desktop support processes along with knowledge of mobile device management. Join our team as a PC Technician where you will play a crucial role in maintaining our IT systems while delivering excellent service to our users

Job Type: Full-time

Pay: $ $30.00 per hour

Work Location: On the road

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