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Recreation Attendant
2 weeks ago
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Recreation Attendant for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Recreation Attendant checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
This position exists to assist guests with recreational service needs and to participate in leading and coordinating recreational and social activities.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
- Assists in leading and coordinating activities throughout the Resort, including other events on other properties
- Be prepared to greet all guests in an engaging, friendly way
- Finds out children's names and interests and utilize all the knowledge discovered to make long lasting connections with visiting families throughout their entire stay
- Hosts and provides crafts in the lobby areas and outdoors, including packaging all supplies and working behind the scenes to prep for all events
- Serves beverages to guests daily at check in time and act as an ambassador, answering questions and ensuring guests feel exceptionally welcomed
- Sets up/Monitor/Facilitate seasonal programming such as; Outdoor Family Movie Nights, Swimming Hole Games, Game Hours, Festival Cross Promotions
- Assists with elevated children's events, entertainment pieces, and programs during all holidays. For example; Easter Sunrise Service, Gingerbread House Decorating, Memorial Day Pool Party, New Year's Eve Celebration, Festival programming offsite
- Preps for our nightly S'mores Roasting, making s'mores kits, preparing the area, building a fire, and hosting the event
- Engages a crowd as you read Bedtime Stories from the Imagination Library each night to guests
- Assists with creating and implementing family activities such as trivia nights, bingo, and lawn games, etc
- Contributes ideas for new crafts and other activities
- Performs as special characters throughout the year. This could be anything from being an Elf character during the Christmas season to wearing a costume for special holidays
- Assists other departments as needed and be receptive to cross training
- Presents a patient, enthusiastic and loving attitude towards guests and fellow hosts at all times
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
- Must be a minimum of 17 years of age
- Must have at least 6-month's job-related experience
- Basic computer knowledge and usage preferred
- Must successfully complete a post-employment offer background check and drug screen
Knowledge, Skills, and Abilities
- Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
- Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
- Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be committed to continuous improvement
- Must have professional appearance with good personal hygiene
- Must promote and support a "team" work environment by cooperating and helping co-workers
- Must be able to be productive in a fast-paced, dynamic environment
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must show appreciation of others
- Able to get along with other employees to work out problems and resolve conflicts
- Able to comprehend instructions and retain information
- Able to perform duties consistent with creating a safe and secure environment for hosts and guests
- Able to be flexible to handle frequent changes in priorities
- Able to add, subtract, multiply and divide with accuracy
- Able to communicate effectively using standard English grammar and punctuation
- Able to tolerate various temperatures while working outdoors
- Able to meet the physical demands of the job
- Able to lift 30 lbs
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world
