Automotive Customer Service Representative

15 hours ago

Statesville, North Carolina, United States KOOKS CUSTOM HEADERS Full time
:

Overview

Kooks Technical Customer Service Representatives support both B2B and B2C customers in a high-octane, fast-paced environment by delivering accurate technical guidance and world-class support. The TCSR responds to phone calls and emails regarding product fitment, troubleshooting, installation questions, lead times, and order inquiries. As part of the Kooks Krew, this role ensures customers receive the correct technical information to maximize the performance of their vehicles—whether for daily driving, racing, or business needs.

Key Responsibilities

  • Answer high volumes of inbound customer calls promptly and professionally, providing technical assistance, product guidance, and order-related support.
  • Assist customers with product selection, fitment verification, and lead time questions to ensure they receive the correct parts for their application.
  • Handle inbound email inquiries and support requests from internal and external stakeholders.
  • Diagnose and troubleshoot customer-reported issues related to exhaust systems, headers, installation, compatibility, and vehicle-specific considerations.
  • Input and manage orders using internal software systems; review purchase orders and request missing information or approvals.
  • Work cross-functionally with Sales, Engineering, Production, and Technical Support to resolve escalated or complex issues.
  • Maintain up-to-date knowledge of Kooks products, vehicle platforms, and aftermarket performance trends.
  • Represent the Kooks brand with professionalism, technical knowledge, and a passion for performance.
  • Other responsibilities as assigned.

Requirements:

  • Aftermarket automotive experience and technical knowledge required, specifically related to exhaust components, fitment, installation, or performance products.
  • Strong computer skills with the ability to learn new systems and software quickly.
  • Fast learner with strong problem-solving abilities and the ability to navigate multiple screens, systems, and tools at once.
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly.
  • Ability to interpret customer concerns, troubleshoot issues, and provide accurate technical resolutions while maintaining a positive attitude.
  • Ability to empathize with customer concerns while remaining professional and solutions-focused.
  • Ability to answer phone calls promptly and respond to customer emails in a timely manner.
  • Ability to conduct business in an ethical and professional manner.
  • Passion for cars and the performance aftermarket industry.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds occasionally.
  • Must be able to access and navigate all departments within the organization's facilities.

Disclaimers

Kooks Custom Headers reserves the right to revise or modify the duties and responsibilities of this position at any time to meet business needs. This job description may not list all duties for this position. This job description is not a contract of employment; all employment is "at will," meaning either party may terminate employment at any time for any reason.

Kooks Custom Headers is an equal-opportunity, inclusive employer and considers all applicants based on merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by law.

  • Automotive Service Advisor

    2 weeks ago

    Statesville, North Carolina, United States Flow Automotive Companies Full time $40,000 - $60,000 per year

    Job Details Flow Toyota of Statesville - Statesville, NC Full Time Description Flow Toyota of Statesville is seeking an experienced Service Advisor. We provide ongoing training and future career opportunities to those willing to contribute the effort and time. We prefer to promote from within our company and will help you reach your potential. We...

  • Automotive Service Advisor

    2 weeks ago

    Statesville, North Carolina, United States Flow Automotive Companies Full time

    Job Details Flow Hyundai of Statesville - Statesville, NC Full Time Description Flow Hyundai of Statesville is seeking an experienced Service Advisor. We provide ongoing training and future career opportunities to those willing to contribute the effort and time. We prefer to promote from within our company and will help you reach your potential....

  • Automotive Sales/Finance Manager

    2 weeks ago

    Statesville, North Carolina, United States Flow Automotive Companies Full time $60,000 - $120,000 per year

    Flow Automotive is seeking an Automotive Sales/ Finance Manager. Applicants MUST have experience as an automotive sales manager (New or USED) or as an automotive finance manager - others need not apply.Our sales managers must be adept at working a plan for success and understanding the processes necessary to achieve their objectives. They must be able to...

  • Automotive Sales/Finance Manager

    2 weeks ago

    Statesville, North Carolina, United States Flow Automotive Companies Full time

    Job Details Flow Honda of Statesville - Statesville, NC Description Flow Automotive is seeking an Automotive Sales/ Finance Manager. Applicants MUST have experience as an automotive sales manager (New or USED) or as an automotive finance manager - others need not apply.Our sales managers must be adept at working a plan for success and understanding...

  • Automotive Technician

    4 days ago

    Statesville, North Carolina, United States Flow Automotive Companies Full time

    Job Details Flow Hyundai of Statesville - Statesville, NC Description Flow Hyundai of Statesville is seeking an automotive technician with previous experience or an interest in participating in our paid apprenticeship programs. Flow is looking for driven and dedicated individuals who are excited about the opportunity to join a growing company. Pay...

  • Customer Care Specialist I

    2 weeks ago

    Statesville, North Carolina, United States Cox Automotive Full time

    The position of Customer Care Representative entails being the primary customer support for our contact-center. Success in this position requires that the CCR is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and be knowledgeable of Manheim's products and...

  • FT/PT Customer Service Representative

    12 hours ago

    Statesville, North Carolina, United States Planet Fitness - National Fitness Partners Full time

    Full - Time: Starting at $12 per hour.Part-Time: Starting at $11 per hour.Multiple positions available.Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.At National Fitness Partners, we don't just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise,...

  • Business Services Customer Service Representative

    4 days ago

    Statesville, North Carolina, United States Piedmont HealthCare PA Full time

    Full-time Description We are looking for a professional, customer service focused individual to join our team of revenue cycle professionals. A positive attitude and professional demeanor are key attributes. The ideal candidate will demonstrate a basic understanding of medical insurance benefits and physician billing along with a high degree of customer...

  • Manager of Team Member Retention

    4 days ago

    Statesville, North Carolina, United States Flow Automotive Companies Full time

    Job Details Flow Toyota of Statesville - Statesville, NC Description The Manager of Team Member Retention & Experience will be responsible for managing and maintaining Employee Engagement while Carrying the Culture of Flow. This is an opportunity to shape the future of Flow through monitoring the productivity, recognition and engagement of the...

  • Sales Manager

    2 weeks ago

    Statesville, North Carolina, United States Addison Group Full time

    Job Title:Sales ManagerLocation: Statesville, NCScheduleFull-time, onsite roleMonday – Friday, 8 AM – 5 PM (with 1-hour lunch)Compensation:$75,000 – $95,000 / yearBenefits:Comprehensive benefits package including:Medical, Dental, and Vision insuranceShort- and Long-Term DisabilityLife Insurance with buy-up option401K (after one year of employment)Sick...