Business Services Customer Service Representative

4 days ago

Statesville, North Carolina, United States Piedmont HealthCare PA Full time


Full-time

Description

We are looking for a professional, customer service focused individual to join our team of revenue cycle professionals. A positive attitude and professional demeanor are key attributes. 

The ideal candidate will demonstrate a basic understanding of medical insurance benefits and physician billing along with a high degree of customer service experience. Necessary skills also include the ability to use sound judgement and critical thinking skills to ensure services provided are compliant and reimbursed appropriately. 

In Business Services, we have raised the bar in creating an environment where team members feel appreciated, supported and comfortable knowing that when life happens, we can be flexible. This individual must have excellent computer, phone and communication (both written & verbal) skills. 

If you have the experience, the skills and desire to be part of a hardworking team of detail driven professionals, this is your dream opportunity. Apply and someone will be in touch

ESSENTIAL FUNCTIONS:

  • Respond appropriately to patient's billing concerns, insurance requirements and support all PHC locations in providing excellent service
  • Respond in a timely manner and follow up to patient and insurance inquiries.
  • Explaining procedures and responding to questions in a professional manner.
  • Processing payments, calculating quotes, reimbursements and contract allowables.
  • Complete data entry efficiently and promptly
  • Handle a high volume of tasks with the ability to multi-task and move effortlessly from one project to another
  • Self Starter willing to take responsibility for training, research and continuous self-improvement learning health insurance policies and procedures.
  • Complete miscellaneous office duties and projects as assigned timely 
  • Assists all team members as requested

Requirements

EDUCATION: 

  • Required: High School Diploma 
  • Preferred: Associates Degree in Business, Finance, Health Information Management, or a related field.

EXPERIENCE:

  • Medical Office Billing or Reception experience required.

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