Customer Service Associate

13 hours ago

Maryland Heights, Missouri, United States Ranken-Jordan Home For Convalescent Full time $35,000 - $45,000 per year

JOB SUMMARY:

Provides customer services hospital-wide to all customer sets (visitors, patients, students, business partners and workforce) through professional phone, computer and personal communication. Supports the visitor management process through accurate implementation of policies and procedures, electronic medical records and visitor software. Performance of other ancillary duties as assigned. Blood Borne Pathogen Exposure: No

Schedule: We have two part time opportunities available, and both are only for weekdays. The schedule will either be 8am-4:30pm or 7am-3:30pm.

DUTIES AND RESPONSIBILITIES:

  • Greet all customer sets (visitors, patients, students, business partners and workforce) in a courteous and professional manner.
  • Provide courteous and accurate phone retrieval/transfer, timely reading and responding to emails and accurate use of Vocera to communicate with staff.
  • Work in tandem with the Concierge to provide strong customer service and meeting the needs of all customer sets.
  • Conduct appropriate visitor registration process and proper identification of all visitors/persons allowed in the building.
  • Proficient in the use of computer software programs to support the visitor management plan.
  • Provide front desk training to Public Security Officers and new hires.
  • Handle sensitive information in a confidential and timely manner.
  • Perform accurate reading and documentation of PPD skin tests.
  • Responsible for the management, documentation and maintenance, including but not limited to: building access, lost and found, cabs, meal ordering, metering mail, copy machine and petty cash.
  • Provide administrative support for routine and special projects to all service areas.
  • All other duties as assigned by the Operations Manager.

QUALIFICATIONS AND SKILLS REQUIRED:

  • HS Diploma
  • Preferred experience in Microsoft Office including Excel, Word, Access and PowerPoint
  • Ability to work as a team and independently in a fast pace environment, manage multiple and changing priorities simultaneously, demonstrate a high level of accuracy and attention to detail
  • One year of clerical, receptionist or customer service experience preferred; multiple phone line experience; word processing speed of 35-40wpm.

PHYSICAL DEMANDS:

These include stooping, kneeling, crouching, reaching, grasping, pulling, pushing, standing, carrying and lifting of light loads (up to 35 lb.) as necessary.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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