People Programs Specialist

Teamwork makes the stream work.
Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the Team

The Roku People's team is comprised of trusted consultants to our People Partners and the business leaders at Roku. We are responsible for all aspects of the employee's journey whilst working at Roku – from onboarding through payroll as well as implementation, administration, and evolution of compensation and benefits programs across Roku globally.

We're looking for a People Programs Specialist to join us in our Austin, TX office, and join our team as we scale and improve programs for our current employees as well as develop new programs for our rapid business growth globally. Our ideal candidate will be a self-starter and have extensive global experience in Leave of Absence. This role will report to the Senior Manager, People Programs. This is a 'hands-on' position that requires strong attention to detail, project coordination, and skills to support our global processes as well as global expansion projects.

This role is Monday - Thursday in office with the option to work from home Friday.

About the Role

The People Programs Specialist role is responsible for supporting and executing leave-related programs and processes for U.S. employees, with a strong focus on compliance, accuracy, and a positive employee experience. This role partners closely with our leave administration vendor (TriStar), People Business Partners (PBPs), Benefits, Payroll, and other internal teams to guide employees through the LOA process, ensure data integrity, and support continuous program improvement. The ideal candidate is detail-oriented, empathetic, and solutions-focused, with a passion for helping employees navigate complex leave scenarios confidently and seamlessly.

What you'll be doing

• Serve as a primary point of contact for employees throughout their leave journey — answering questions, clarifying next steps, and providing guidance on policies, timelines, and documentation requirements.
• Partner with TriStar to ensure leave cases are initiated, tracked, and resolved accurately and on time, escalating complex issues as needed.
• Audit LOA data across Workday, TriStar, and payroll systems to ensure alignment, accuracy, and compliance with company policies and state/federal regulations.
• Coordinate with Payroll and Benefits teams to ensure proper pay continuation, benefit deductions, and reinstatements during and after leaves.
• Maintain and update internal LOA documentation, knowledge base articles, and employee communications to ensure clarity and consistency.
• Stakeholder Engagement & Continuous Improvement
• Collaborate with PBPs, Benefits, Payroll, and Legal to resolve employee inquiries and ensure a coordinated support experience.
• Act as a liaison between TriStar and internal stakeholders to address escalations, resolve process gaps, and enhance program effectiveness.
• Monitor and track case trends, employee feedback, and service levels to recommend improvements to the leave process and overall employee experience.
• Support training efforts for PBPs and managers on LOA processes, compliance considerations, and best practices.
• Assist with compliance audits, reporting, and preparation of program metrics and KPIs for leadership review.
• Champion process automation and system enhancements to improve efficiency, reduce manual work, and enhance data accuracy.

We're excited if you have

• Bachelor's degree required with a minimum of 3 years of work experience in Benefits Administration or HR Operations
• Outstanding communication (written and verbal), organizational, and problem-solving skills
• Fluency in English a must; other languages a plus
• Broad understanding of Global HR Operations and thorough knowledge of HR policies & procedures
• Experience with LOA and US benefits is a must; experience with benefits in other countries is a plus
• Systems and technical aptitude; advanced skills in Microsoft Suite and Workday
• Comfortable working in a dynamic, rapidly evolving business environment
• Perform well under pressure, multi-task, work independently and as a part of a team
• Flexible and able to quickly change course when the needs of the business and our team
• shift direction or accelerate delivery
• You love to help shape dynamic and scalable processes
• Comfortable handling highly confidential employee data regularly
• High-tech industry experience preferred

#LI-FA1 Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit

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