Sales and Administrative Manager

Sales & Administrative Manager
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Ampersand Studios | Boise, ID (Hybrid) | Full-Time 

Ampersand Studios is a brand strategy and creative content agency helping growing businesses clarify their message, elevate their brand, and scale with confidence. As our new
Sales & Administrative Manager

, you'll own the entire sales process from first touch to handoff, creating an incredible first impression for prospective clients and ensuring they move seamlessly through our systems.

This role is perfect for someone who is naturally personable, thrives on responsibility, and loves pairing sales instincts with strong organizational and administrative skills. If you love connecting with people
and

keeping details tight, this is the role for you.

ROLE OVERVIEW

You will be the first point of contact for potential clients and the operational backbone that keeps our sales pipeline running smoothly. This is a
full ownership

role, not a support assistant. You'll run the entire sales department: from discovery calls to proposals to follow-up to successful handoff to project teams.

We're looking for someone who:

• Is proactive (you take initiative before being asked)
• Thrives on responsibility and autonomy
• Is organized, detail-oriented, and excellent at follow-through
• Communicates warmly and confidently with clients
• Can juggle multiple tasks without dropping details
• Loves creating smooth systems and keeping things running like clockwork

RESPONSIBILITIES
Sales (60%)

• Handle all inbound inquiries. You are the first impression of Ampersand
• Lead discovery calls with prospective clients (calls are already booked for you)
• Qualify leads based on fit, budget, and project type
• Input all lead information into our CRM
• Create and send polished proposals and contracts
• Manage follow-ups, nurturing sequences, and warm lead outreach
• Track and update pipeline metrics weekly
• Book clients into the appropriate brand, design, photo, or social teams
• Communicate internally to ensure seamless handoff between sales and delivery teams

Administrative + Executive Support (40%)

• Manage the main inbox and reply to client emails professionally and promptly
• Input new clients into Asana and Dubsado
• Keep CRM, project dashboards, and folders updated and organized
• Assist the CEO with light EA duties (scheduling, reminders, follow-up tasks)
• Coordinate team communication around project kickoff steps
• Support occasional tech setup tasks for digital products, funnels, or automations (optional, not required)
• Maintain clear notes, processes, and documentation
• Ensure clients feel confident, supported, and excited before project kickoff

WHAT YOU WILL
NOT
DO

This role
does not involve

:

• Content creation
• Photography
• Graphic design
• Social media management
• Creative direction or styling
• Project delivery or creative tasks

This is a
sales + operations

position. Not a creative role.

IDEAL EXPERIENCE + SKILLSET

• 2–4 years of experience in sales, client services, admin management, or similar
• Naturally warm communicator with strong client-facing experience
• Detail-oriented, organized, and excellent at follow-through
• Confident, clear communicator who asks smart questions — but not
  all

the questions
- Tech savvy; experience with any CRM (Dubsado, Hubspot, Honeybook, etc.)
- Comfortable learning new tools quickly (Asana, Slack, Google Workspace)
- Thrives in a fast-paced, entrepreneurial environment
- Able to take a project from start → finish without being micromanaged
- Confident making decisions within your role and owning your outcomes

PERSONALITY & CULTURAL FIT

You are someone who:

• Takes initiative (you don't wait to be told what to do)
• Thrives on responsibility and ownership
• Stays emotionally steady, even when client emotions run high
• Is assertive, clear, and efficient
• Moves fast but doesn't cut corners
• Loves systems, organization, and structure
• Doesn't need constant reassurance
• Is never "too good" for a task, you jump in where needed

Culture Index Profiles That Could Fit:

Tech Expert, Craftsman, Architect, Coordinator, (possibly Persuader if detail-oriented)

COMPENSATION & DETAILS

• Salary:

TBD
- Hybrid:

Boise, ID (in-office part of the week)
- Full-time (open to part-time ramp-up)
- Reports to:

CEO, Frannie Wilson
- Start Date:

January 1st, 2026

KPIs (What Success Looks Like)

• Leads responded to within 24 hours
• Weekly pipeline metrics maintained and accurate
• Proposals sent within 24 hours of discovery call
• Follow-up completed on all open leads
• Smooth handoff processes with zero balls dropped
• Client feedback reflects professionalism and clarity
• CEO administrative load reduced significantly