Current jobs related to Assistant Operations Manager - Hempstead, New York - UFC Gym

  • Operations Manager

    2 weeks ago

    Hempstead, New York, United States UFC Gym Full time

    Benefits:Health insurance Paid time off   We Empower the Fighting Spirit in You We OfferCompensation package: Competitive base salary plus bonus.Comprehensive health benefits: Full coverage for medical, dental, and vision.Generous paid time off: Ample vacation days, personal leave, and holidays.Free membership perks: Complimentary access to...

  • Operations Manager

    2 weeks ago

    Hempstead, New York, United States UFC Gym Full time

    Benefits:Health insurance Training & development Wellness resources   We Empower the Fighting Spirit in You We OfferCompensation package: Competitive base salary plus bonus.Comprehensive health benefits: Full coverage for medical, dental, and vision.Generous paid time off: Ample vacation days, personal leave, and holidays.Free membership...

  • Assistant Professor of Information Systems – Cybersecurity Management

    1 day ago

    Hempstead, New York, United States Inside Higher Ed Full time

    About HofstraAt Hofstra University, intellectual curiosity is not just aspirational – it is central to how we engage on a daily basis. Hofstra faculty work within a diverse scholarly community committed to student success, intellectual discovery, free inquiry, inclusivity, and collaboration.Enrolling more than 10,000 students, Hofstra offers students an...

  • Coaching Operations Manager

    2 weeks ago

    West Hempstead, New York, United States Super Soccer Stars Full time

    About Us:Soccer Stars is the leading youth soccer programs and Amazing Athletes is the leading multi-sport program for children ages 12 months to 13 years in Long Island and Eastern Queens. Ouracclaimed program provides an energetic, enjoyable, and age-suitable introduction to sports byproviding classes, camps, schools, community centers, and local parks. We...

  • Team Leader, Field Operations

    2 days ago

    Hempstead, New York, United States The AES Corporation Full time

    Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), aFortune 500 companythat's leading the charge in the global energy revolution. With operations spanning14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to...

  • Operations Lead

    1 week ago

    Hempstead, New York, United States Loomis Full time

    With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company's managers,...

  • Operations Logistic Coordinator LI

    1 week ago

    Hempstead, New York, United States Loomis Full time

    With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company's managers,...

  • Maintenance Assistant Superintendent

    1 week ago

    Hempstead, New York, United States Mms Group Full time

    Are you an experienced Maintenance Superintendent ready to join our fantastic team of professionals? MMS Group is on the hunt for someone like YOU Our Maintenance Superintendents handle all aspects of residential property maintenance, including interior and exterior building inspections and the preventive maintenance program. Also, you will be responsible...

  • Territory Manager

    1 week ago

    Hempstead, New York, United States Top Candidate Search Group Full time

    Title: Territory Manager - Surgical Implants.Company:Strongest regional distributor of surgical implants in the greater New York area, trusted brand of craniomaxillofacial and thoracic devices.Territory:Long Island, Brooklyn, Queens.Responsibilities:Lead new business development by identifying and converting surgeons to use assigned implants in their...

  • Account Manager

    1 week ago

    Hempstead, New York, United States Pete Mathison - State Farm Agent Full time

    Benefits:401(k) matching Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Account Manager – Insurance SalesRole OverviewAre you a results-driven sales professional with a passion for helping others? As an Account Manager, you'll be a key driver...

Assistant Operations Manager

2 weeks ago

Hempstead, New York, United States UFC Gym Full time

Benefits:
  • Bonus based on performance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Training & development
  • Wellness resources


GENERAL SUMMARY: The Assistant Operations Manager is responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed. Actively engaging club member base, regularly greet and interact with members, and conduct member satisfaction she/he is a direct reflection of the Operations Manager. The AOM is also responsible for the dues growth of the club by helping to maintain a friendly, customer service environment and achieving dues results each month.

ESSENTIAL DUTIES & RESPONSIBILITIES:

· Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters · Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience  · Assist in providing direction to janitorial service · Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience · Ensure all front desk, kids club and Armbar adhere to policies and procedures · Drive club efforts in achieving revenue goals in Dues, Retail, and Juice Bar and ancillary revenue · Responsible for bill collecting on members EFT dues as well as making phone calls for past due members and members with invalid credit cards · Work with OM in planning and implementation of promotions and merchandising · Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure · Follow-up with compliance checks by monitoring club systems and employee performance · Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Class Check-in, Telephone Inquiry, Guest Registration, Cash Handling, Member ID Cards · Maintain an efficient 'back office' · Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control · Make daily banking deposits Monday - Friday · Order and maintain all supplies · Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports · Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports   Customer Service: · Greet all incoming members and guests · Ensure Guest Fitness Profiles are completed and appropriate fees are collected · Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests. · Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments. · Record lost and found items on the Lost and Found Property Log and secure items per policy · Ensure required forms are available, and completed and processed properly (e.g. Kid's Club, Group X Reservation sheets, etc. · Promote and sell merchandise · Assists in the planning and implementation of promotions and merchandising. · Keep front desk area and lobby clutter free, and orderly · Perform general cleaning duties to include hourly locker room checks · Ensure all team members are in proper uniform  
ORGANIZATION RELATIONSHIPS: The Assistance Operations Manager will report directly to the Operations Manager and/or General Manager. AOM will communicate and enforce all Policy and Procedures with the Operations Team. Duties require interaction with all club members and employees.

REQUIRED QUALIFICATIONS:

1) Knowledge, skills & abilities:
  • Must be energetic and possess a very friendly, outgoing personality and positive attitude
  • Possess strong interpersonal and communication skills, including telephone etiquette
  • Possess a strong customer service focus
  • Understands and follows oral and written instructions.
  • Able to multi-task and perform tasks with accuracy and attention to detail
  • Must be a team player and possess a can-do attitude
  • Adhere to meal and rest break periods and must clock in and out for all shift times
  2)  Minimum certifications/educational level: · High school diploma or GED required. · Current CPR/AED certification
  • State certification (see state specific requirements)
· Must complete Kid's Club Attendant training prior to working alone in Kid's Club   3)  Minimum experience: · Must have 2+ years customer service experience in health club, retail, hospitality or food service industry
  • Experience with multiple phone lines preferred
  • Basic computer skills
 
4)  Physical Requirements:
  • Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl 
  • Occasionally lift and/or move up to 25 pounds
  • Ability to stand and remain on your feet for a full shift
    This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.  The order in which duties and responsibilities are listed is not significant.