Senior, Client Service Manager

SketchDeck is building the model for the next generation of creative agencies. Through a combination of technology, partnership, and a global talent community, SketchDeck gives marketers access to quality creative on demand. We work with clients from startups to well-known enterprise brands such as Dropbox, Rémy Cointreau, and Asana.

At SketchDeck, our global community is united by our values. Together, we commit to:

• Work as a team
• Push boundaries
• Act with humility
• Take ownership
• Have heart

As a remote-first company, these core values serve as the operating principles for our daily behaviors. They are more to us than a few feel-good mantras. Being a SketchDecker means you hold yourself and others accountable for preserving and progressing our culture.

We're looking for a Senior Manager, Client Services to win, manage, and grow high-value client partnerships.

You'll lead the full cycle—from prospecting and closing new accounts to expanding and strengthening existing relationships.

This role blends strategic sales and client leadership: you'll identify opportunities, pitch creative solutions, and ensure SketchDeck delivers measurable business impact for every client.

This role reports to our VP of Client Services and supports a mix of new and existing accounts.

• Be the strategic partner clients rely on. Build trusted relationships that position you as an extension of their team and brand.
• Lead with impact. Drive new business conversations, uncover client needs, and shape creative strategies that lead to ongoing partnerships—especially $1M+ AOR relationships.
• Own the sales process. From discovery to pitch, you'll lead the end-to-end experience for prospective clients, turning opportunities into long-term wins.
• Collaborate cross-functionally. Work with Design Directors, PMs, and operations to ensure a seamless transition from pitch to delivery.
• Grow accounts over time. Identify opportunities to deepen partnerships and expand the scope of our work through upselling, referrals, and co-selling with 24 Seven.
• Vet and prioritize leads. Qualify inbound interest and proactively prospect to build a healthy pipeline of accounts aligned with SketchDeck's services.
• Support business operations. Contribute to internal process improvements, keep CRM up to date, and bring ideas to the table to evolve how we grow.

Strategic Client Partnerships – You're the go-to advisor for clients, driving trust and long-term relationships by consistently delivering value and identifying opportunities.

• Measured by client retention, upsell rate, and feedback.

Seamless Project Execution – You ensure smooth transitions from pitch to project, keeping work on track and aligned with client goals.

• Measured by project margin and internal feedback.

Account Growth – You grow accounts by uncovering new opportunities, connecting cross-functional needs, and positioning SketchDeck's full services.

• Measured by revenue growth, proposals sent, and new teams sourced.

Strong Internal Collaboration – You collaborate effectively across teams, keeping everyone aligned and driving positive outcomes for clients.

• Measured by peer feedback and team impact on accounts.

• 7+ years of client services, business development, or account management experience—3+ years within a creative agency, consultancy, or marketing environment.
• A proven ability to sell and grow enterprise accounts.
• Experience leading creative or marketing strategies and seeing them through execution.
• A consultative and strategic approach to selling—able to inspire clients while staying grounded in their business goals.
• Strong organizational and communication skills; able to manage multiple stakeholders and projects simultaneously.
• Passion for creativity, brand, and design—and the ability to speak fluently about them.

• Compensation: $90k - $150k OTE with uncapped commission.
• Health insurance (medical, dental, and vision)
• 401(k) with company match
• Fully remote working (that started pre-covid and will continue after)
• Paid time off that grows with tenure
• Annual company retreat
• Computer hardware of your choice (up to $1,500)
• $500 towards your office setup expenses
• To work with a talented team of designers, team members, and engineers