Senior Director, Client Services

About Evertune
Evertune is building the first AI discovery platform for modern marketers. As large language models (LLMs) become the go-to source for recommendations – we help brands understand exactly what AI is saying about them, where they stand against competitors, and how to show up more often in AI-powered answers. Our platform turns black-box AI behavior into actionable insights, so marketing teams can make faster, smarter decisions that drive growth.

Founded by leaders who helped scale The Trade Desk into the world's leading ad tech platform, we bring deep expertise in digital advertising, data, and high-growth environments. Now, we're pioneering a new category at the intersection of AI, SEO, and brand strategy.

We recently announced our $15M Series A led by Felicis Ventures, with support from Eniac, NextView, Roger Ehrenberg, and leaders from OpenAI, Google, Meta, Uber, and more. This gives us the momentum to move faster and build the first enterprise-grade AI marketing suite.

Backed by top-tier VC investors and trusted by forward-thinking brands,we have the resources to scale – but what really defines us is our culture. We move fast, think boldly, and believe the best ideas win regardless of title. If you're excited about shaping the future of how brands grow in the age of AI, you'll thrive here.

Your Team
You'll be joining a lean, high-performing go-to-market team during a pivotal phase of Evertune's growth. Our GTM organization spans sales, marketing, and customer success – with teammates based in our NYC and Seattle offices driving deals, shaping strategy, and growing our client base across both direct brands and agencies.

You'll lead a bi-coastal Client Services team spanning New York and Seattle, managing three AI Success Managers responsible for onboarding, adoption, and expansion. You'll collaborate closely with cross-functional partners in Sales, Product Marketing, and Product to align on customer goals, build scalable onboarding frameworks, and ensure feedback loops are tightly integrated into how we build and deliver value.

This is a growth-critical leadership role at Evertune. You'll play a key part in shaping the customer journey, developing the playbooks and processes that power retention and expansion, and setting the foundation for how our clients experience success in the age of AI.

Your Role
We're hiring a Senior Director, Client Services to lead and scale our growing customer success function. You'll serve as both strategist and player-coach – managing a team of AI Success Managers while directly engaging with top clients to ensure they realize measurable impact from Evertune.

You'll own the post-sale customer journey across onboarding, adoption, and expansion, while building the structure and systems that help the team scale efficiently. You'll be the first line of management support for strategic accounts – balancing empathy with commercial focus and helping clients see Evertune as an essential growth partner.

This role is ideal for someone who's managed people, rolled up their sleeves in a customer success or account leadership role, and thrives in fast-moving, early-stage environments.

Responsibilities

• Lead and mentor a team of AI Success Managers across NYC and Seattle, focused on onboarding, adoption, retention, and expansion
• Build and standardize onboarding materials, frameworks, and success playbooks in partnership with Product Marketing
• Act as the first line of escalation for client issues – guiding your team through challenges and ensuring swift resolution
• Own relationships with key strategic accounts, including agencies and holding companies
• Collaborate closely with direct reports to identify upsell and cross-sell opportunities that drive revenue growth
• Partner with Product and Engineering to ensure client feedback informs platform development
• Drive operational excellence – tracking team performance, defining success metrics, and optimizing for scale
• Lead with a "no job too big, no job too small" mindset – balancing strategy with execution to move fast and deliver impact

Requirements

• 8–12 years of experience in Customer Success, Account Management, or Client Services within SaaS, adtech, or martech
• Proven experience managing and mentoring a client-facing team
• Strong commercial acumen with experience driving renewals, upsells, and expansion
• Demonstrated success building scalable onboarding or customer success frameworks
• Deep relationship management skills – you know how to earn trust, defuse challenges, and deliver value
• Excellent communication and presentation skills, both written and verbal
• Experience working with enterprise clients, agencies, or holding companies
• Highly organized and able to manage multiple priorities in a fast-paced environment
• Based in New York and willing to work in-office 3x/week

Nice-to-Haves

• Familiarity with SEO, AI, and/or LLM-related tools
• Experience working in or with agencies
• Comfort using tools like HubSpot, Notion, Asana, or similar

Culture & Values
At Evertune, We're Building More Than Just Groundbreaking AI Products—we're Building a Culture Where Innovation, Ownership, And Empathy Thrive. Here's What We Value

• Collaboration & Kindness: We're ambitious, but never at the expense of being respectful and inclusive.
• Bias for Action: We move fast, iterate quickly, and prefer learning through doing.
• Customer Obsession: Our product decisions are anchored in real-world customer needs and feedback.
• High Standards: We care deeply about quality—in our code, our design, and our communication.
• Ownership Mindset: Everyone is trusted to lead initiatives, make decisions, and own outcomes.

Compensation & Benefits
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Evertune AI. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Evertune AI employees. It is our expectation that the majority of candidates who are offered roles at Evertune AI will land well within our salary ranges based on these factors.

The expected annual base salary for this role is between $150,000–$200,000 plus stock options and commission-based incentives tied to customer growth, including renewals and account expansion.

This is an exempt position.

Benefits include top-tier Medical/Dental/Vision Coverage, HSA/FSA, Generous Paid Time Off, commuter benefits.

Evertune does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Evertune. Evertune is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.