Marketing Delivery Senior Associate

JOB DESCRIPTION

Our team is dedicated to executing innovative marketing strategies that enhance customer engagement and brand loyalty. We focus on implementing data-driven campaigns across multiple channels, ensuring precise targeting and effective delivery. By collaborating with cross-functional teams, we streamline processes and optimize efforts to achieve business objectives. Our commitment to execution excellence drives impactful results and strengthens our brand presence.

As a Senior Marketing Delivery Associate on the Marketing Execution team, you'll leverage advanced analytics and coding skills to design, build, and manage targeted audiences for high-impact, omni-channel campaigns. You'll collaborate with marketing, product, and analytics teams to extract and transform data, optimize audience targeting, and automate campaign workflows using tools like SQL, Salesforce Marketing Cloud, and customer data platforms. In this fast-paced role, you'll ensure data integrity, streamline processes, and uphold compliance standards while driving innovative marketing strategies that boost customer engagement and brand loyalty. If you excel at solving complex problems and want to make a real impact with your technical expertise, join our team and help redefine how we connect with our customers.

Job Responsibilities

• Develop, optimize, and maintain complex SQL queries to extract, transform, and load data from multiple sources, ensuring data integrity and accuracy across all audience segments.
• Design, build, and manage targeted audience lists for marketing campaigns using advanced segmentation techniques; collaborate with marketing and analytics teams to define audience criteria and deliver actionable insights.
• Collaborate with cross-functional teams to drive successful campaign execution, encompassing audience segmentation, testing, validation, and troubleshooting analysis; engage directly with product partners and marketing teams to ensure campaign objectives are met.
• Identify opportunities to automate and streamline audience management processes; document best practices and contribute to the development of internal tools and resources.
• Ensure all audience management activities comply with data privacy regulations and internal policies.

Required qualifications, capabilities, and skills

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 3+ years of experience in SQL coding and database management.
• Proficiency in Excel, Salesforce Marketing Cloud, and customer data platforms.
• Strong analytical skills and attention to detail.
• Excellent communication skills to collaborate effectively with cross-functional teams.
• Ability to develop comprehensive technical/functional documentation and establish best practices and user guides.

Preferred qualifications, capabilities, and skills

• Experience working in an Agile environment and with Agile project methodologies.
• Experience with audience segmentation and marketing automation.
• Prior experience in financial services or a highly regulated industry.
• Strong problem-solving skills and ability to work under pressure with tight deadlines.
• High-energy, solutions-oriented individual with a proactive approach to challenges.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through , the mobile app, and paid media channels based on what is best for the customer.