Program Manager

JOB TITLE: Program Manager

DEPARTMENT: Residential

REPORTS TO: Assistant Director of Community Living

FSLA CLASSIFICATION: Exempt

LEVEL OF WORK: Mid-Level Manager

JOB PURPOSE:

Under the general supervision of the Assistant Director, the Program Manager will have administrative responsibility for the individual, staff, and facilities, as well as a broad range of program-wide administrative issues within the Tri-County area (Calvert, Charles and St. Mary's Counties). This position requires a commitment to individual choice and community integration and inclusion of the consumers. Travel by car is necessary and a great deal of time will be spent in individual sites and Person Center Planning meetings. This position requires the ability to be work where needed within the Tri-County area. In addition, responding to emergencies during and after hours, on weekends, and holidays is required when applicable. Flexibility to cover shifts as needed and take on the responsibility of the Program Coordinator as needed.

The Program Manager must pay close attention to detail for accurate results and will be operation under frequent exposure to unusual pressure, therefore good stress management skill are necessary and expected.

ESSENTIALS DUTIES AND RESPONSIBILITIES:

SUPERVISION:

Schedules

• Reviewing schedules proposed by Program Coordinator (PC) and approving
• Review all time cards submitted by PC for final approval
• Fill in for PC when needed to cover assigned duties/task
• Interviews, hires, evaluates and terminates the employment of staff members
• Assures adherence to policies and procedures via training and feedback
• Provides individualized orientation to new staff members, mentors and provides feedback

Delegate and assign duties to PC

• Monitor delegation/assignments given by the PC to Direct Support Professional (DSP)

• Monthly reviews of all documentation/check list for accuracy and completion such as:

• PCP if needed that month

• All financial records to be turned in
• All inspections and drills
• Attendance/Case notes
• Attend all house meetings and assist with addressing issues as needed
• Ensure that the appropriate agency personnel are invited to the meeting

FINANCIAL MANAGEMENT:

• Review/develop and finalize each house budget
• Monitor bank accounts and funding for each person living in the homes.
• Communicate with PC when accounts are getting high and steps to spend appropriately
• Review and Monitor all financial records (SNAP, Impress, consumer sheets) turned in by the PC before turning records into finance.

DOCUMENTATION:

• Tracking when PCP documentation is due and ensure documents are completed on the timeline requested
• Initiate modified service funding plan
• Review all documentation and reports in EHR.
• Review training sheets monthly to ensure they are filed correctly and signed off by the appropriate staff
• Complete AIRS report within in given timeline
• Quarterly quality assurance reviews of each assigned home

HEALTH and WELLNESS:

• Review/Monitor medical apt paperwork before turning into nurse
• Review monthly activity schedules
• Complete corrective actions for med errors

PROFESSIONALISM:

• Models initiative and creative problem solving, especially in relation to staff conflicts.
• Demonstrates appropriate workplace behavior, modeling the agency's philosophy.
• Demonstrates positive role-model behavior.
• Maintains confidentiality in relation to individuals and staff issues.

KEY COMPETENCIES:

• Advocacy-Encouraging and supporting people in expressing their choice, goals and rights
• Communication-Actively listing to the consumers we support based on their preferred method of communicating.
• Relationship building-Creating opportunities for the consumers to build relationships, make positive connections and develop meaningful relationship in an all- inclusive environment.

OTHER DUTIES & RESPONSIBILITIES

• May perform other duties as assigned, including but not limited to covering shifts and performing direct care.
• Acting as the Program Coordinator

EDUCATION AND EXPERIENCE REQUIREMENTS (Minimum)

• Bachelor's degree in Human Services field or related field preferred.
• A minimum of 2 years of experience working directly with persons with developmental and intellectual disabilities.
• Ability to communicate with and provide support to individuals who are experiencing behavioral challenges.
• Must be personable, energetic and have strong communication skills, both orally and in writing.
• Must have knowledge of community resources available

JOB KNOWLEDGE, SKILLS AND ABILITIES (Job requirements)

• Possesses a proficiency in computer-based software, e.g. Excel, Word and Access.
• Willingness to work anywhere within the Tri-County area (Calvert, Charles and St. Mary's counties) as needed.
• Has a good command of the English language both oral and written and demonstrates these skills.
• Possesses the ability to be forward thinking and creative.
• Has demonstrated knowledge.
• Is well organized and self-directed, and a team player.
• Has the ability to respond effectively to the most sensitive inquiries or complaints.
• Has a working knowledge of funding streams from DDA.
• Demonstrates effective supervisory and leadership skills.
• Has the ability and willingness to accept emergency phone calls and respond to emergencies twenty-four hours a day.
• Possesses a valid driving license with a good driving record, and access to a safe vehicle (must pass agency sponsored inspection) for transporting people receiving services.
• Possesses the ability to pass the criminal background check mandated by the State of Maryland.

AMERICANS WITH DISABILITY SPECIFICATIONS (PHYSICAL DEMANDS)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. Usual office working conditions.