HR Coordinator

About Us

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Job Summary

The Human Resources Coordinator serves as the central point of contact for the HR department. This role provides administrative support, manages filing and HRIS troubleshooting, and ensures effective communication by directing inquiries to the appropriate HR team member. The coordinator also plays a key role in administering and tracking leaves of absence and supporting associates with timely, accurate, and professional responses. Strong communication and relationship-building skills are essential for creating trust and maintaining open dialogue with associates.

Key Responsibilities

40% – Administrative & HRIS Support

• Perform general administrative duties including filing, document management, and data entry.
• Provide first-level HRIS troubleshooting and escalate technical issues as needed.
• Maintain employee records and ensure accuracy of data in HR systems.
• Prepare and distribute HR-related correspondence, reports, and forms.

25% – HR Point of Contact & Communication

• Serve as the first point of contact for HR inquiries, directing questions to the appropriate HR team member.
• Address routine employee requests related to policies, benefits, and procedures.
• Communicate clearly and effectively with associates to build trust and maintain open dialogue.
• Support HR team in responding to employee concerns, escalating as needed.

20% – Leave of Absence Administration

• Coordinate and track leave of absence (LOA) requests in compliance with FMLA and applicable state/local laws.
• Assist employees with LOA paperwork and ensure timely processing.
• Maintain accurate tracking of LOA status and communicate updates to employees and managers.

10% – Compliance & Special Projects

• Support compliance with federal, state, and local employment laws and company policies.
• Assist with employee verifications, unemployment claims, and workers' compensation filing as needed.
• Participate in annual benefits enrollment, safety initiatives, and other HR projects.

5% – Other Duties

• Provide backup support for reception/phones as needed.
• Assist with HR events, training sessions, and employee engagement activities.
• Perform additional tasks as assigned by the HR Manager/Director.

Knowledge, Skills, and Abilities

• Strong communication skills, both verbal and written, with the ability to build trust and rapport with associates at all levels.

• Proficiency with HRIS systems and Microsoft Office Suite; ability to troubleshoot basic system issues.

• Strong organizational skills with attention to detail and accuracy in recordkeeping.

• Ability to handle sensitive and confidential information with discretion.

• Basic knowledge of employment laws and leave administration (FMLA, ADA, state/local regulations).

• Ability to manage multiple priorities in a fast-paced environment.

• Problem-solving skills to address routine HR inquiries and escalate issues appropriately.

• Bilingual abilities a plus (verbal and written).

Qualification Standards

Education: High school diploma or equivalent required; Bachelor's Degree preferred.

Experience: One to three years of experience in Human Resources or related administrative role. Prior hospitality experience preferred.

Licenses/Certificates: Not applicable.

Grooming: All employees must maintain a neat, clean, and well-groomed appearance per company standards.

In accordance with the federal Fair Credit Reporting Act (FCRA) and applicable state laws, we may obtain a consumer report (background check) on you in connection with your employment application. This report may include information about your criminal history, employment history, educational background, credit history (if applicable to the position), and other relevant details.

Before any such report is obtained, you will receive a separate written disclosure and authorization form, which you must sign for us to proceed. You will also be provided with a copy of the report and a summary of your rights under the FCRA before any adverse employment decision is made based on that information.

We are committed to complying fully with all federal, state, and local laws governing background checks and the use of consumer reports.

We are an Equal Employment Opportunity (EEO) employer and are committed to creating an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, age, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other characteristic protected under federal, state, or local law.