Application Software Engineer

Hamamatsu Photonics is one of the world's largest suppliers of advanced light detectors, light sources and detector systems for industrial, scientific, and commercial applications.  Our customer base is remarkably diverse; we serve Fortune 100 firms, top research labs, and innovative startups as well. Hamamatsu's mission is to improve the welfare of society through the advancement of photonics technology.  This portfolio means that there's never a boring day in the life of an applications engineer. Get ready to learn a lot, to be challenged, and to help solve the problems of today and tomorrow with LIGHT.

Location
This is a hybrid position, based out of our Bridgewater, NJ office.
 
What is the job?Provide technical support, product recommendations, troubleshooting (hardware interfacing of existing equipment to frame grabbers, USB, Ethernet, Camera Link, CoaXPress, analyzing software logs), and quotations in a timely manner, by phone or email, for end users and universities for a wide range of applications.  Provide similar supervised support for OEM customers as requested by CSR, Sales, or management.  By providing support directly to the end users we have a direct impact on customer satisfaction and subsequently Hamamatsu's reputation.Make initial contact with end user and university customer web leads.  As the first point of contact, responsible for understanding each customer's application as well as qualifying leads, regulating if they are hot/warm/cold, and determining if there is a significant sales potential to the inquiry for the sales department.Test products in an electrical lab setting by using standard laboratory equipment and configuring computers and operating systems to evaluate peak product performance with provided drivers, API's, applications, or to custom develop applications based on predicted customer usability in order for them to be able to evaluate and implement our products in a prompt manner.Create, update, and revise technical procedures for product operation through testing devices and confirming results or analyzing various technical documents. Notify marketing about literature (print or web) that requires updating.Complete training for Hamamatsu's key products and applications to learn the necessary context for Hamamatsu's software solutions"Participate in technology, marketing and sales projectsPrepare working demo presentations from start to finish for trade shows, which includes ordering parts, building the set-up, confirming that the unit operates correctly with the respective or custom developed  software (if necessary), and teaching the trade show staff how to use the demo.Interact face-to-face with customers at trade shows to introduce products and learn about their projects. Qualify leads (hot/warm/cold) by business potential and notify the respective sales engineers of large projects.Improve product and applications knowledge, develop specialized product knowledge in a product family or application through specific individual training, and provide product and market information to Sales/Marketing/customers.Special projects as assigned by the Technology Design Group for software prototyping as part of skill development. 
Who are we looking for?
We are calling all software engineers and related majors to apply  Successful candidates will exhibit proactivity, a thirst for learning new things, a knack for solving complicated problems and skill with instrumentation and reporting in the lab.  Previous customer service experience in a related or unrelated field is desired, but not necessary.  Hamamatsu takes pride in our new hire training program so previous experience in photonics is desired but also not necessary.
 
Who are we?
Hamamatsu Corporation is the subsidiary of Hamamatsu Photonics K.K. (Japan) with responsibilities for North, Central and South America.  Our purpose is to bring local and rapid support to our customers for the products of Hamamatsu Photonics and in turn, bring the customer's voice to Japan for product development and roadmap considerations.  Being the American subsidiary of a Japanese company leads to a unique fusion of culture where we work to promote longevity of the employees through our incredible benefits and participation in money purchase and profit-sharing plans.  We have the mindset that we work better together and thrive on cross functional support to our customers.  We build this bond through corporate projects and fun team building activities with our domestic and international colleagues.

Job Requirements 

Required qualifications:4-year technical degree in Computer Engineering, Computer Systems Engineering or related engineering fieldKnowledge of C/C++/C#/Python programming languagesKnowledge of Microsoft Visual Studio IDEKnowledge of Microsoft Windows GUI's and Device InteractionKnowledge of Intel PC ArchitectureAble to demonstrate experience using standard electronics lab measurement instrumentation including, but not limited to oscilloscopes, function generators, ammeters, digital multimetersAble to learn  and demonstrate grasp of fundamental technical concepts  related to Hamamatsu's technologyExcellent analytical, critical thinking, and problem-solving skillsSelf-motivated to pursue solutions in a proactive and creative mannerSelf-management as demonstrated by good time management and organizationDemonstrated ability to complete assigned tasks on timeDemonstrated ability to work in a team environmentDemonstrated follow-through skillsDemonstrated technical writing skillsVerbal and written communication skillsAbility to travel 10%, possibly internationalPreferred qualifications:Software design experience for photonicsData analysis experience using MATLAB or similarLabVIEWLinux (Ubuntu, Debian)CUDA programming languageSBC integrationTeaching/mentoring experienceCustomer service experienceMasters in related STEM fieldsPay Range
The target base salary for this role at commencement of employment is expected to be between $74,000 - $80,000 annually. Final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and qualifications.

Benefits
Hamamatsu offers a competitive salary and excellent benefit package for full-time employees which includes: Medical, Dental, Vision, Prescription, Life Insurance, Vacation/Sick/Personal Time, and Retirement Plans.
 

This position may require working with, or exposure to goods and information that may be subject to the jurisdiction of the US State Department ITAR regulations ) and the Commerce Departments CCL ).

Hamamatsu is an Equal Opportunity Employer. All applicants will receive fair and impartial consideration without regard to race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran status, gender identity, sexual orientation, or any other status protected by applicable law.

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It is the policy of Hamamatsu Corporation not to sponsor immigration visas for employment applicants.

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