Client Services Leader

The importance of water to the health of our world can't be overstated.

As the frequency and intensity of floods, droughts and storms increases, the water industry must continue to build resiliency and lead from the front. 

Together with our clients, we are thinking and doing things differently to help pre-empt and prepare for what's next. Be a part of this dynamic and committed team of diverse water specialists and drive change for your community. 

You'll be able to apply our powerful global network of skills and decades of experience to create positive water outcomes that respect nature and nurture communities.

Who are we looking for?

GHD's Northeast Water and Wastewater group is looking for a Client Services Leader to join our team in New Jersey   

As part of our strategic growth initiative, you will play a key role in expanding relationships with large water clients in the region. Working closely with Business Group and Market leadership, you will drive business development efforts, lead proposal pursuits, and shape win strategies. Your leadership will help grow our Water business throughout the Northeast, while building strong client relationships and promoting the GHD brand through active engagement in professional and industry organizations.

Working with an energetic and high performing team, this position offers a variety of work and will see you involved in: 

• Needs Assessment: Uncover emerging issues or needs, identifying potential causes, barriers, and key stakeholders, as well as related issues.
• Improvement/Innovation: Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organization's change management program. Involves working with guidance from senior colleagues.
• Culture of Innovation: Drive a culture of innovation by creating multistakeholder solutions that boost creativity, innovation, and collaboration across business units, such as idea generation platforms, jam sessions, and hackathons.
• Engineering Solutions Design: Design engineering solutions and the associated validation process to enable the realization of a design brief (for example, in terms of functionality, performance, aesthetics, and cost) that conforms to organizational and/or regulatory standards.
• Engineering Standards Specification: Analyze information, draft engineering standards and specifications, and evaluate the effectiveness of those standards within own engineering discipline to ensure work of the required quality is delivered and to inform engineering work in the organization and/or of its suppliers, contractors, and consultants.
• Knowledge Management: Develop policies and processes, create best practices, set up case studies, and deliver internal knowledge-sharing sessions to capture and share knowledge among colleagues on project/program outcomes and innovative practices in a particular area of expertise and to support the practice.
• Health, Safety, and Environment: Monitor and review performance against health, safety, and environment (HSE) key performance indicators (KPIs) and patterns of behavior within the area of responsibility. Take action to improve performance and to resolve noncompliance with the organization's HSE policies, procedures, and mandatory instructions.
• Technical Developments Recommendation: Discuss and recommend more complex or innovative technical developments to improve the quality of the website/portal/application software and supporting infrastructure to better meet users' needs.
• Professional Supervision: Lead and oversee the provision of professional supervision to ensure that there is effective professional supervision that supports practitioners' professional development and embeds reflective practice.
• Feasibility Studies: Conduct complex feasibility studies from a technological and organizational perspective and document findings to complete cost-benefit analysis on implementing changes to business processes, products, or business unit structure.
• Waste Management: Manage specific segments of waste management, involving waste reduction programs, waste segregation, compliance, storage, transport, and disposal.
• Project Management: Manage a portfolio of projects while reporting to senior colleagues.
• Client & Customer Management (External): Manage important client relationships with guidance from senior colleagues, or oversee relationship management with a group of more transactional clients and customers.

What you will bring to the team:

• Bachelor's and/or Master's degree in Civil, Chemical, or Environmental Engineering or closely related field
• Professional Engineer (PE) license in NJ or ability to acquire it preferred
• At least 12 years of relevant water engineering experience; wastewater treatment and/or large diameter pipeline design experience a plus
• Knowledge of water regulations including wastewater treatment and conveyance, surface water treatment, lead and copper and disinfection byproduct rules
• Willing and able to travel to project sites and client meetings as needed

Benefits: 

• 401K - Employees are eligible to participate on the first day of the month following 3 months of service
• Paid time off – Our PTO benefit is designed to provide eligible employees with a period of rest and relaxation, sick, and personal time throughout the year. PTO starts at 16 days per year and increases with years of service
• Holiday Pay - Holiday pay is provided for eligible employees. GHD observes 9 holidays per year. Holiday pay will be based on the regular set schedule for the employee
• Wellness Benefit- Regular full-term employees are eligible to participate in the wellness reimbursement program. GHD will reimburse 50% of the cost of the following to maximum of $250.00 reimbursement annually for such items as: Health club membership fees, Home exercise equipment purchases, Bicycles, Race, run & marathon entrance fees, Smoking cessation programs, Weight loss programs (i.e.—Weight Watchers, Jenny Craig), Fitbits and Fitness Tracking devices

Salary Range: $144,000 - $216,000 based on experience and location

As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, genetic information, national origin, sex (including same sex), sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, age, disability or handicap, citizenship status, service member status, or any other category protected by federal, state, or local law.

#LI-KM2