Dir Patient Financial Services

Who We Are
JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.

Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance

outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

Why JPS?
We're More Than a Hospital. We're 7,200 Of The Most Dedicated People You Could Ever Meet. Our Goal Is To Make Sure The People Of Our Community Get The Care They Need And Deserve. As Community Stewards, We Abide By Three Rules Of The Road

• Own it. Everyone who wears the JPS badge contributes to our journey to excellence.
• Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
• Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.

When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you

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Job Title
Dir Patient Financial Services

Requisition Number
40495

Employment Type
Full Time

Division
FINANCIAL SERVICES

Compensation Type
Salaried

Job Category
Director / Management Level

Hours Worked
8:00AM - 5:00PM

Location:
JPOC 1350

Shift Worked
Day

Job Description
Description:
The Director Patient Financial Services (PFS) is the operational leader responsible for effectively managing accounts receivable according to JPS policies, goals and objectives. This includes the billing, collections, and denial management of all hospital accounts receivables. The Director is responsible for the day-to-day operations ensuring all departmental policies and procedures are executed timely and effectively. This role will establish strong relationships across the Revenue Cycle, maintain visibility, and foster a culture focused on quality, operational improvement and accountability. This position will work closely with Revenue Cycle leadership as well as cross functional areas including clinical and non-clinical to execute on the strategic direction and achieve established goals and outcomes related to revenue cycle metrics and operations while providing exceptional financial results, and an excellent patient and employee experience.

Typical Duties

• Aligns revenue cycle operations across multiple units within the hospital to achieve maximum revenue, consistent accounts receivable outcomes, and high functionality of all revenue cycle processes.
• Develop and implement processes to achieve strategic initiatives, priorities and goals of the PFS departments. Ensure the initiatives align with the overall mission and vision of the Revenue Cycle.
• Drive execution and transformational change with in PFS teams to ensure effective, efficient, sustainable, compliant, and leading edge operations to contribute to the financial success of JPS Health Network.
• Build and maintain relationships with stakeholders, creating an environment where JPS Health Network values are continuously exceeded.
• Ensure metrics, goals, and projects are executed, tracked, and accomplished for the department.
• Lead standardization, creating and sustaining a common culture and high performing operation aligned with JPS Health Network priorities while serving the needs of our internal customers and patients.
• Motivate, facilitate, mentor, and coach team members to deliver high quality, cost effective services. Facilitates the ongoing learning, well-being, professional satisfaction and development of staff through training, work assignments, increased responsibility, and mentoring.
• Evaluate performance of direct reports and teams. Make recommendations for personnel actions and motivate employees to achieve peak productivity and performance.
• Responsible for directing and overseeing all accounts receivable management staff to include; cashier services, customer service, accounts receivable follow up, claims/billing, cash collections, and denial management with the goal of meeting and/or exceeding cash budget, industry and organizational benchmarks while managing cost and efficiency.
• Develop department budgets for staffing, operations, and capital resources. Manage actual costs to budget and proactively address any unfavorable budget variances.
• Manage vendors to ensure effective and high-value services are delivered to JPS Health Network and that all contractual requirements are met.
• Oversee new systems, products, and business implementations for PFS. Assess organizational strengths and weaknesses to recommend enhanced operational model.
• Develop procedures and policies for the operation of department, process and team members.
• Performs other related job duties as assigned.

Qualifications
Required Education and Experience:

• Bachelor's Degree from an accredited college or university.
• 5 plus years of experience managing healthcare revenue cycle functions.
• 5 plus years of experience using multiple healthcare information system applications and platforms.

Preferred Education and Experience:

• Degree emphasis in Healthcare Administration, Finance or related field of study.
• Master's Degree in Healthcare Administration, Finance, or related field of study.
• Lean and 6 sigma methodologies into process improvement initiatives.

Preferred Licensure/Certification/Specialized Training:

• Healthcare Finance Management Association Certification
• Certification in relevant hospital systems, preferably EPIC

Location Address:

1350 S. Main Street

Fort Worth, Texas, 76104

United States