Patient Service Associate

Job Summary:

The Spine Team Texas Patient Service Associate is responsible for providing customer assistance and checking in all patients upon their arrival and then checking them out when exiting the facility. The highest quality of customer service is essential for this position. The Patient Service Associate is responsible for providing appropriate patient documentation forms (demographics, financial, insurance, etc…) and information while complying with all confidentiality and HIPAA regulations. The position requires the ability to process charges and payments. Cross-training required to provide coverage needs at either location and/or at ASC Reception. This position requires the full understanding and active participation in fulfilling the mission of Spine Team Texas.

Spine Team Texas Attributes

In order for Spine Team Texas to meet the goals expressed through the company mission statement, it is imperative that all employees possess the following attributes:

1. Knowledge – The blending of job related education, skills and experience.
2. Quantity – Level of satisfactory output generated in position per unit time.
3. Accuracy – Absence of errors.
4. Judgment – Capacity to make reasonable decisions.
5. Innovation – Imagination and creativity used to better position.
6. Appearance & Habits – Personal habits, grooming, uniform / clothing.
7. Orderliness – Organization of the individual's work and work area.
8. Courtesy – Respect for feelings of others. Politeness on the job.
9. Cooperation – Willingness to help others accomplish their objectives.
10. Initiative – Voluntarily starting projects. Attempting non-routine jobs and tasks.
11. Reliability – Dependability and trustworthiness.
12. Perseverance – Steadfast pursuit of job objectives when faced with unexpected obstacles.
13. Stability – Even temperament. Acceptance of unavoidable tension and pressure.
14. Alertness – Ability to quickly understand new information and situations.
15. Professionalism – Professional actions, communications and attitude.
16. Team work – Ability to work in a team for the betterment of staff, patients, and the Company.
17. Observance – Observance of Company policies and procedures.
18. Attendance – Consistent adherence to work schedule.

Job Responsibilities:

1. While maintaining and following all HIPAA regulations and standards, it is the Patient Service Associate's responsibility to check in and check out all patients and follow the appropriate procedures and policies concerning necessary documentation and chart preparation.
2. The Patient Service Associate is responsible for ensuring appropriate customer service, assisting patients in the lobby with various needs. This position is to provide accurate and appropriate information to authorized individuals in a timely and efficient manner.
3. Additionally, this position is required to process charges and payments on a daily basis and adhere to the turnaround standard.
4. Other duties and responsibilities may be required by the Spine Team Texas Patient Financial Service Manager.

Customer Service

All Spine Team Texas employees are required to maintain the highest level of customer service at all times. Employees must always speak in a kind, courteous and professional manner when dealing with a patient/customer or co-worker. Employees are required to fulfill the Spine Team Texas mission of "Offering an Unparalleled Patient Experience" All employees must exhibit a spirit of cooperation and positive attitude. Professionalism is to be maintained at all times.

Team Concept:

Spine Team Texas was founded on a team concept approach. To build and enhance the team, each employee must contribute positive interaction, promote value and be a "team-player" not only for their unit or department, but for Spine Team Texas as a whole.

Physical Requirements and Work Environment:

Must be able to sit for long periods of time and work in a well-lit, air conditioned office environment. Must have ability to lift a minimum of 5 pounds. Must be able to work under pressure. Tasks involve no exposure to blood or other potentially infectious materials.

Educational Requirements & Position Qualifications:

1. High School graduate or equivalent.
2. Excellent written and oral communication skills. Excellent time management
3. Excellent organizational ability.
4. Possess the ability to plan and execute work projects.
5. Possess the ability to work productively, either independently or with other individuals.
6. Proficient in communicating in the English language both written and verbally.
7. Ability to add/subtract/total charges and payments accurately.
8. Attention to detail.
9. Computer skills and data/entry.