Racing Office Admin

1 day ago

Bossier City, Louisiana, United States Louisiana Downs Investment Company Full time


Overview

  • Participate in workplace communications
  • Comply with racing industry ethics and integrity
  • Organize workplace information
  • Basic administrative duties such as filing, data entry, and transcribing
  • Conduct payroll approvals with ADP for Racing Staff
  • Process new hires and rehires and communicate with Human Resources Department with any needs
  • Various Racing Office duties performed not limited to and all other teamwork on the property 
  • Assist Director of Racing with emails to various vendors 

Job Responsibilities

  • Evaluates and directs all Team Members, providing guidance, support, and leadership as necessary to accomplish established objectives while on duty.
  • Provides supervision to Team and ensures the delivery of an exceptional experience for the guests.
  • Actively participates in the recruitment, hiring, onboarding, training, coaching, progressive discipline, and retention of racing staff. 
  • Monitors and approves Payroll for racing staff. 
  • Enthusiastically promotes racing and racing related events. 
  • Evaluates operating procedures, recommends changes, and implements changes approved by property Leadership.
  • Executes department directives, objectives, and communication including regular pre shifts as needed. 
  • Monitors all activities to ensure the safeguarding of property assets.
  • Observes workflow and provides feedback to positively impact the effective use of labor in all areas based on observations during the shift.
  • Work in conjunction with other related departments to ensure all issues and irregularities are addressed/resolved.
  • Shares and communicates current and relative information to Directors. 
  • Is aware of all upcoming special events and promotions property wide.
  • Provides excellent customer service to guests to ensure their complete satisfaction, interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
  • The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
  • The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
  • Maintain regular attendance at scheduled shift and staff meetings.
  • Maintain professionalism and a friendly and approachable demeanor throughout the shift.
  • Assist with training/mentoring of new team members as requested.
  • Maintain all appearance standards in accordance with established uniform and appearance guidelines.
  • Inform leadership of any irregularities and unusual situations when they occur.
  • Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
  • Is honest in all interactions and displays a high degree of integrity.
  • Ability to work independently with little to no supervision or as part of a team is required.
  • Must be and remain compliant with all legal or company regulations for working in the industry.

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