Sr. Patient Accounts Representative

This position is located at the College of Allied Health in the John W. Keys Speech and Hearing Center. Parking is available right behind the office.

Under general supervision, may participate in any or all aspects of the patient processing and accounts receivable functions of the organization, including billing, charge entry, collection, registration, scheduling, followup, coding, payment posting, and credit balance resolution.

Duties:

• Reviews patient admitting records and extracts information. Enters patient identification and demographic information into the billing system. Contact agency representatives to verify the type and extent of insurance coverage.
• Reviews source documents to determine if sufficient data is present for processing. Transcribes and/or verifies data from source documents to enter into the system. Batches and enters charges, and generates cash totals. Balances batches by comparing batch proofs to source documents.

Acquires information from the organization for the patient, insurance carriers, or other entities. May interact with hospital patient accounting or records to obtain patient demographics or other billing information. Operates the hospital information system to obtain demographics, insurance, and status of approvals or denials. Completes inpatient and outpatient documents processing. Assists with resolving problems with IDX billing. Maintains records of charges, payments, and third- party charges.
Answers patient's questions. Handles correspondence regarding collection activity and records results. Identifies patient accounts for collection action. May receive patient payments and/or issue payment receipts. Initiates contact with the patient and/or third- party carriers if there is a delay in responding to statements or claims.
Record CPT and ICD- 9 codes on billing forms.
May receive incoming calls and resolve issues. Records on the computer billing system any results from mail or telephone contact. Contact insurance carriers regarding non- payment and/or improper payment of claims. Reviews denials. Interfaces with patients, physicians, and others regarding billing operations and funds.
- Posts receipts to proper patient accounts. Posts denials. Compare batch proofs and source documents for accuracy.
- Assists with reviewing and balancing IDX transaction reports. Reconciles daily IDX receivables reports. Prepares billing statements from statistical data.
- Reviews daily billing and accounts receivable credit balance reports. Prepares daily refund check requests. Prepares daily credit balances other than refunds. Posts refund checks to patient accounts and mails refund checks with supporting documentation.
Pulls patient charts for appointments or to file lab, x- ray, hospital information or other information into the chart. Copies medical records for patients and other providers or facilities. Files patient charts. Prepares inactive patient charts for storage. Maintains log of charts in storage. Secures charts that have been sent to storage that are needed in the clinic. Replaces torn charts with new covers. Makes up new patient charts and/or packets of information. Requests medical records from other facilities.
- Dispenses supplies as needed. Notifies appropriate person when supplies are low and need to be reordered. Types notes and letters for physicians. Makes immunization cards. Logs mail receipts according to University policy. Sorts and distributes mail.
- Performs various duties as needed to successfully fulfill the function of the position.

Job Requirements

Required education: High School Diploma or GED, AND:

• 18 months experience with a minimum of 6 months experience in a clinical environment and 12 months experience in a customer service role.

Skills:

• Medical Office Experience
• Customer service
• Ability to communicate verbally and in writing
• Ability to resolve problems in a timely manner
• Proficient with Microsoft Office Suite (Word, Excel, and Outlook)
• Ability to multitask and meet deadlines
• Ability to maintain patient confidentiality
  Ability to enhance professional growth and development through in- service meetings and education programs

Certifications: None

Working Conditions:

• Physical: Must be able to work in a sitting position, use a computer, and answer the telephone.
• Environmental: Office Work Environment.

Why You Belong at the University of Oklahoma: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here

Equal Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.

Hiring contingent upon a Background Check?: Yes

Special Indications: None

Job Posting: Oct 21, 2025

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Required Attachments

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