Patient Service Representative

6 days ago

Oklahoma City, Oklahoma, United States Urology Specialists of Central Oklahoma, LLC Full time $20,000 - $40,000 per year

Job Description

Patient Services Representative

Full Time

Description

Patient Services Representative

Position Summary

The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.

Urology Specialists of Central Oklahoma is an Equal Opportunity/Affirmative Action Employer.

Essential Functions:

The Patient Services Representative responsibilities include, but are not limited to, the following:

  • Responsible for receiving and/or dispatching incoming phone calls
  • Collects payments for copays, deductibles, and surgeries
  • Makes financial arrangements with patients
  • Performs check in and out duties accurately and timely
  • Makes appointments for visits and, if an emergency, informs a clinical employee or provider
  • Verifies insurance eligibility and benefits and records the information in the medical record; completes referral to specialty providers, home health, etc.
  • Accurately enters patient demographics into the practice management system
  • Takes messages when answering the telephone, correctly spelling names and identifying patient by two identifiers according to National Patient Safety Goals
  • Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the clinical employee or provider
  • Manages large call volume while maintaining excellent telephone etiquette
  • Organizes workflow to meet patient needs in a timely manner

Accountability:

  • Reports to Office Manager/Supervisor

Required Physical Demands (Subject to Reasonable Accommodation) Keyboarding/Dexterity: Frequently; activity exists from 1/3 to 2/3 of the time

  • Standing/Walking: Occasionally; activity exists up to 1/3 of the time
  • Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
  • Talking: (Must be able to effectively communicate verbally): Yes
  • Seeing: Yes
  • Hearing: Yes
  • Color Acuity (Must be able to distinguish and identify colors): No

Must be able to handle a high volume of telephone calls (potentially hundreds a day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive.All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

Qualifications:

  • High School Diploma or equivalent
  • 2 years clerical experience preferred in a medical office setting
  • Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-10 coding preferred
  • 6 months customer service experience, 6 months telephone customer service experience preferred
  • Must be able to communicate effectively in English (Verbal/Written)

Job Type: Full-time

Pay: $ $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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