IT Support Specialist

Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what's next possible.

Who We Are

For over 100 years, Spincraft has been utilizing metal spinning and forming to solve its customers' greatest manufacturing challenges. Leading in metal forming solutions partnered for Aerospace, Defense, Energy, and more, Spincraft's mission has formed a division, Engineering Technologies Group (ETG), a part of the global Standex International team, with four locations worldwide.

What You'll Do

Reporting to the IT Manager, the IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues. This role involves responding to user queries, diagnosing problems, and guiding users through step-by-step solutions. As a part of the divisional IT Team, this position will support multiple business units and be onsite at the New Berlin, WI location.

• Provide technical support for end-users across the business units, including shop employees and administrative teams
• Utilize the IT Support ticketing system to monitor, escalate, update, and close requests
• Troubleshoot and resolve issues related to desktops, laptops, printers, and other plant-floor technology
• Support manufacturing systems such as ERP terminals
• Maintain and support wired and wireless network connectivity across the facility, including production areas
• Assist with the setup and maintenance of IT infrastructure for new production lines or equipment
• Coordinate with vendors and internal teams for hardware repairs and software updates
• Ensure compliance with IT security policies and procedures, especially in relation to OT (Operational Technology) systems
• Diagnose and resolve technical hardware and software issues
• Install, configure, and maintain computer systems and applications
• Support the deployment of new hardware and software
• Maintain inventory of all equipment, software, and software licenses
• Document internal procedures and update knowledge base articles
• Escalate unresolved issues to the appropriate internal teams or vendors
• Assist with onboarding and offboarding of employees (e.g., account setup, equipment provisioning)
• Ensure security and privacy of networks and computer systems
• Participate in after-hours support rotation as needed for critical systems
• Attend meetings and trainings as assigned
• Complete projects as assigned

What You'll Bring

• Bachelor's degree in information technology, computer science, or related field required
• Proven experience as a help desk technician or other customer support role
• Good understanding of computer systems, mobile devices, and other tech products
• Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow).
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus
• Knowledge of Active Directory, Office 365, and basic networking
• Proficiency in MS Office Suite (Excel, Word, Outlook, PowerPoint) and willingness to learn other software
• Reliable transportation
• Strong interpersonal and problem-solving skills
• Demonstrates high level of Emotional Intelligence when dealing with all levels of the company, clients, and vendors
• Exceptional written and verbal communication skills
• Ability to build and maintain strong working relationships
• Ability to effectively manage time, multi-task, and pay close attention to details
• Self-motivated professional with the ability to work independently and as part of a team
• Regularly required to move, sit, and bend for various hours throughout the day
• 10-20% travel expected to divisional business units

Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.