Director of Services

**Please read the ENTIRE job posting before applying**

Director of Services provides leadership to a team of direct care professionals, who is laser-focused on providing the best care possible to the individuals we serve. You will lead a team to fulfill our mission of empowering people to reach individual achievement across the spectrum of life. If you're passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As a core member of the regional leadership team, you'll be responsible for keeping updated records, ensuring compliance with rules and regulations from governing bodies, and implementing services that emphasized individual choice and decision making. Your consistent leadership will provide your team with the trusted foundation they need to make a difference in the lives of the people we serve.

This role operates administratively in the following departments:

• Home and Community-Based Services (HCBS) Setting, defined as "medical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needs" (Iowa Health & Human Services). Rather than institutionalizing individuals who have these physical and mental health needs, HCBS settings provide these individuals with the opportunity to live and receive services in a way honoring them and their abilities.
• Day Habilitation (DAY HAB) Setting, defined as services "that provide opportunities and support for community inclusion and build interest in and develop skills for active participation in recreation, volunteerism and integrated community employment" (Iowa Health & Human Services). Day Habilitation provides assistance with acquisition, retention, or improvement of socialization, community participation, and daily living skills.

What Winning Looks Like:

While it's not a competition, we do recognize that each person wants to 'win' at life; and you're a central part of someone else's wins – as well as your own In this role, you'll be responsible to:

• Ensure programs meet standards, rules and regulations required by accrediting and governing bodies.
• Provides leadership to all staff in their assigned Region of Imagine the Possibilities
• Responsible for marketing of programs and services
• Responsible for scheduling and compliance for staff training and staff requirements
• Act as a resource for the individual program plans of individuals served.
• See that action taken by the committees, decisions made by staff members are in conformance.
• Communicates with stakeholders ensuring satisfaction with services and programs.
• Oversee programming functions for all individuals receiving services.
• Promote the cause and the resources of the organization for the benefit of the person receiving services.
• Attend or participate in any meetings of which this organization is a member or see that the organization is represented at those meetings as needed as directed by the
• Delegate staff members' specific duties and responsibilities not specifically assigned to them in their job description.
• Follows all of Imagine the Possibilities policies and procedures.
• Arrange all in-house training and meetings.
• Coordinate and oversee staffing according to supervisory responsibilities based on regional needs. Which may include:

o Monitor current openings and oversee the hiring/interview process in the department.

o Ensure staffing patterns are in line with revenues received for services. Monitor overtime and implement measures for reducing overtime.

o Ensure effective orientation and hands-on training is provided for new staff. Ensure timely documentation of new staff training/orientation in the respective department.

o Ensure new hire orientation and ongoing training are completed within designated timeframes.

o Select competent and appropriate supervisory personnel as needed.

• Supervise personnel:

o Conduct regular meetings team.

o Offer consultation for all staff evaluations.

o Provide orientation and ongoing training to staff.

o Perform evaluations of direct reports within one month of their due date.

o Ensure relevant documentation of promotions, meetings, disciplines, etc.

o Provide hands on interaction with direct support staff and visually monitor all programs.

• Comply with all applicable policies, practices, and laws with the regulations provided by any governing bodies such as Department of Human Services, (DHS), Department of Inspections and Appeals, (DIA), Iowa Medicaid Enterprise, (IME), and Rules.
• Documentation Responsibilities:

o Review incident/accident reports and behavioral incident reports of persons served and document appropriate follow-up. Seeking out the root cause of incidents and provide follow-up to decrease the likelihood of recurrence.

o Review service documentation on an ongoing basis to ensure documentation requirements are satisfied.

o Ensure billable units are submitted in a timely manner and ensure that appropriate service documentation exists to support units billed. Ensure units provided do not exceed units approved.

• Serve as the contact in the referral/admission process for new referrals. Monitor waiting list for future openings.
• Be an active member of the management team.
• Provide reports as requested.
• Maintain all property and equipment and report deficiencies in a timely manner.
• Make records available for review by certifying bodies.
• On-call duties as required, where applicable.
• Thoroughly read, comprehend, and appropriately apply all policies and procedures established by the agency.
• Report issues of concern to supervisor. Offer ideas and suggestions for resolution of concerns. Use appropriate methods and channels of communication.
• Maintain flexibility to work alternate shifts, locations, weekends, and additional/less hours based on the needs of the agency.
• Ensure all Imagine the Possibilities, Inc. policies and procedures are followed, including the Compliance and Integrity Program and Safety.
• Complete training in a timely manner and/or as assigned.
• Other job duties as assigned.

Know We're For You:

We know finding the right opportunity can be tricky – that's why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, you'll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, you'll have access to:

• Competitive Wages: This position has a salary pay range of $63,000.00-$70,324.80 per year.
• Scheduling: This full-time position operates Monday through Friday, 8:00 a.m. to 4:30 p.m. As part of a 24/7 service organization, the role includes participation in an on-call rotation and may require flexibility to provide additional coverage as needed in our site homes.
• Generous Paid Time Off (PTO): We all deserve a break now and then – don't feel bad about taking time for you.
• 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life.
• Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance – we've got you covered.
• Pre-Paid Legal Services: Be prepared for the things you just can't be prepared for on your own.
• Discounted Costco or Sam's Club Memberships: What can we say? We know a great deal when we see one.
• Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career.
• Employee Assistance Program: We're there for you through all life's ups and downs.

Requirements:

Functional Experiences, Skills, & Requirements:

The ideal candidate will possess the following qualifications and professional experiences:

• Mission-oriented: We're on a mission to empower people to reach individual achievement across the spectrum of life. We know you are, too.
• An Attitude of Learning: The truth is, the field of caregiving is always changing and requires adaptability. We need people on our team who are always ready to learn new ways of doing things, helping people, and changing lives.
• Ability to Communicate Well: We're looking for people with strong communication abilities so we can rely on you to communicate effectively to the rest of the team and the people we serve.
• Confidence: We're looking for people who know how to balance being bold and being humble. We're looking for team members who are self-aware enough to know when to stand up as an advocate for others and when it's time to follow the leader.
• Age Requirement: This position requires you to be at least 18 years of age.
• Driver's License: You'll be responsible for transportation at times, so we need to trust your ability to be safe behind the wheel.
• Reliable Transportation: You'll need reliable transportation. You will also need to provide proof that your automobile insurance covers $100,000/$300,000/$50,000 liability coverage – don't worry, we can answer any questions you might have about this.
• Education Requirement: This position requires a minimum education requirement of High School Diploma/GED equivalent and proof of education will be required.

**Work Authorization: Candidates must be able to work in the U.S. without sponsorship**

Please note this job description is not designed to cover or contain an all-inclusive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Further, this job description does not imply a contract between employees and Imagine the Possibilities, Inc.

Imagine the Possibilities is an equal opportunity employer. All candidates will be considered without regard to race, color, gender, sexual orientation, national origin, disability status, or any other protected status.