Front Desk Receptionist

1 week ago

Southaven, Mississippi, United States The Smile Center Full time
  1. Welcomes and greets patients/clients/visitors in a manner that is helpful and friendly; determines purpose of visit and directs the patient/client/visitor accordingly.
  2. Provides information to incoming callers according to established policies, protocols and guidelines; transfers calls as needed and ensures adequate phone coverage at all times.
  3. Schedules patient flow based on established protocol and guidelines which allow the clinic to serve an adequate number of patients,
  4. Carefully screens patient registration information and other informational documents to ensure all information is accurate or updated in the computer system(s).
  5. Practices confidentiality and privacy protocols in accordance with policy and HIPAA requirements.
  6. Verifies method of payment for service and collects data and/or payment as appropriate.
  7. Performs daily confirmation calls for future appointments following established protocols and guidelines.
  8. Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
  9. Maintains patient waiting areas, office files and desk areas in a manner that is organized and represents a professional atmosphere.
  10. Performs other duties as may be required.

Experience:

Dental Office: 1 year (Required)

Insurance Verification : 1 year (Required)

Eaglesoft: 1 year (Required)

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Life insurance
  • Vision insurance

Education:

  • High school or equivalent (Preferred)

Experience:

  • Dental office: 2 years (Required)
  • Insurance verification: 2 years (Required)
  • Eaglesoft: 2 years (Required)

Work Location: In person

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