Front Desk Agent Evening Shift 3 Pm 11 Pm

1 week ago


Southaven, MS, United States TownePlace Suites Memphis Southaven Full time

Evening Shift 3 pm - 11 pm The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Evening Shift 3 pm - 11 pm Responsibilities: • Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions • Handle guest check-ins, check-outs, and payment processing with accuracy. • Take reservations over the telephone, through emails and in person, including groups Qualifications: • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint • Availability to work flexible schedules, including weekends and holidays. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Strong customer service skills with a guest-focused approach. • Physical ability to stand, walk, and lift up to 25 pounds as needed. Compensation: $14 hourly


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