Executive Director of Operations

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

The Executive Director of Operations (EDO) is the frontline leader and oversees the work of the regional chaplain team; has oversight responsibility for the successful operation of the assigned region, including but not limited to service delivery, and direct client service. Ensures the highest standard of services are delivered and maintained as well as goal planning, development, implementation, directing and monitoring of the programs offered and maintaining strategic relationships.

Essential Functions and Responsibilities

• Upholds the Mission, Vision, and Core Values of Marketplace Chaplains in day-to-day activities.
• Provides direction to the region's chaplain team. Develops and reviews key performance indicators, metrics and reports to devise solutions or improvements. Makes quality decisions to advance the business and ensure the fiscal health of the organization.
• Partners in a unified national operations team with other EDOs and EVPs to plan and develop strategic ministry initiatives, ensure best practices are standardized among regions in the delivery of quality client service and the MCHAP mission and ministry.
• Exhibits spiritual, emotional, and social well-being. Confident in establishing and maintaining caring- effective relationships with all levels of company leadership and clients.
• Oversees chaplain team(s); manages company relationships and ensures development of chaplain teams. Provides tools, resources, and training to support the team. Leads regional chaplain team(s) to provide the full range of chaplain care as described in the scope of services.
• Collaborates in the hiring, recruitment, administration, evaluation, and development of regional staff. Initiates strategic employee care solutions with the company leadership. Ability to forecast recruiting needs ahead of growth trends.
• Ensures development of chaplain teams through mentoring and training.
• Works closely with business development & marketing to develop and maintain ongoing network of prospective client contacts by seeking regular input from various sources.
• Keeps key operations personnel informed on prospective companies; engages in timely dialogue regarding chaplain team availability, potential program start dates, etc.
• Schedules service proposal meetings and maintains regular, routine communications with clients and potential clients through email, correspondence, phone calls, or meetings.
• Develops, or oversees the generation of periodic regional service reports, compiles summary data for executive leadership team. Uses data to inform business tactics to ensure continued growth and development for the organization.
• Establishes and implements short-and long-range organizational goals, objectives, strategic plans, policies, and standardized operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement. Ensures the development, implementation and compliance of organizational policies and procedures.
• Performs miscellaneous job-related duties as assigned.

Supervisory Responsibilities

Supervises assigned regional chaplain team.

Requirements

1. Bachelor's degree in business or related discipline; 7 years of directly related experience in a nonprofit or faith-based organization; 5 years' experience in a leadership role overseeing client relations. Experience in developing profitable strategies and implementing a vision.

1. Knowledge of Digital Care Platform (DCP) and/or CRM systems to manage client relations, service delivery, and conduct analyses. Strong analytical skills to identify trends and patterns.

2. Demonstrated ability to interact professionally with diplomacy, patience, and courtesy with diverse groups; ability to establish and maintain effective and cooperative working relationships while providing exceptional customer service. Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues. Skills and knowledge to provide strategic guidance and counsel in the assessment and development of existing and/or proposed practices and systems.

3. Demonstrated excellent oral and written communication skills to communicate and interact effectively with leadership, colleagues, chaplains, employees, clients, and visitors. Demonstrated experience in a fast paced, high-volume environment. Effective communications skills to develop and deliver employee training programs.

4. Demonstrated skill in working independently and completing assignments with minimal supervision. Must effectively prioritize assignments to complete work in a timely and accurate manner under pressure of deadlines, and with frequent interruptions and competing priorities. Must be able to adjust priorities quickly, multitask and have excellent organizational skills.

5. Demonstrated skill in analyzing information to define and follow up on issues or objectives. Ability to identify solutions and solve problems.

6. Demonstrated computer proficiency using Digital Care Platform (DCP), CRM systems, Google Suites, Microsoft Office/365, or other equivalent software, internet, email messaging, and web- based software applications.

7. Must have active state driver's license and state minimum auto insurance (state(s) where servicing clients).

Preferred Qualification

Master's degree or MBA

Work Environment

This position operates in a professional air-conditioned office environment with exposure to fluorescent and LED lighting as well as VDT illumination. Noise levels are low to moderate. This is a field position and requires frequent travel.

Conditions of Employment

Must pass a pre-employment background check.

Compliance with applicable vaccination requirements.

Physical Demands

• Ability to lift and carry up to 15 lbs. at a time.
• Ability to sit for long periods, sometimes up to 3 ½ hours at a time.
• Ability to make repetitive substantial movements (motions) of the wrists, hands, and/or fingers.
• Ability to communicate in written or verbal modalities to serve the internal and external customer.
• Ability to stoop, kneel, bend, walk, stand, hear, talk, and move about intermittently throughout the day to retrieve documents and collaborate with others.
• Ability to walk up and down stairs, walk varying distances.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.