Social Services Technician-Behavioral Health RRC

Job Posting Title:

Social Services Technician-Behavioral Health RRC

Department:

Behavioral Health

Location:

401 Roma Ave NW

Pay Range:

$ $26.50

Close Date:

November 13, 2025

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

The Social Services Technician provides professional-level support in the treatment and rehabilitation of individuals struggling with drug and alcohol addiction. This position delivers detoxification services, facilitates therapeutic activities, and monitors client progress in accordance with treatment plans. The technician works directly with clients and collaborates with a multidisciplinary team to support recovery, education, and reintegration into the community.

DUTIES AND RESPONSIBILITIES

• Obtain relevant information about clients through interview, assessment, and case history to determine the client's case management needs, existence, or level of addiction severity. Assist in the determination of proper therapeutic approaches and level of care and report client adherence to program goals and objectives.
• Work in conjunction with other department staff to administer scheduled program curriculum and other activities utilized for treatment and rehabilitation.
• Process new clients, i.e., issuance of clothing, orientation to the rules of facilities, and assist clients with daily activities, events, and informational literature.
• Provide customer service and advocacy on behalf of clients.
• Responsible for the timely and accurate documentation and reporting of case management processes. Maintain case notes and associated documentation.
• Prepare case files for periodic review and quality assurance.
• Perform department program related duties in residential, community, and jail-based settings.
• Transport clients to appointments and other service locations outside of assigned program.
• Receive guidance and training from Program Supervisors and Coordinators within the division.
• Maintain current knowledge base in social service and community health issues as it relates to case management, homelessness, criminal justice, harm reduction and substance use through conferences, educational training and networking with other agencies or groups.

• Incumbent(s) in this classification may handle sensitive and/or confidential records, plans, documents, or decisions that require maintaining confidentiality of sensitive information.

• The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.

MINIMUM QUALIFICATIONS

• High School Diploma

• Two (2) years of work experience involving substance abuse, healthcare, law enforcement, emergency management, or corrections.

• Any equivalent combination of related education and/or experience may be considered for the above requirements.

PREFERENCES

• Bilingual (English & Spanish) preferred.

SCREENING AND COMPLIANCE

The offer of this Bernalillo County position requires compliance with the following:

• Employee must successfully complete the post-offer employment medical examination and background investigation.
• This position is safety sensitive. Employment is subject to a pre-employment and random drug testing in accordance with all terms and conditions of federal and state rules and regulations regarding alcohol and/or drug testing.
• Pursuant to the criminal history screening for Caregivers Act, Section through Section NMSA 1978, new hires at the MATS facility will be required to complete a caregiver criminal history screening for all caregivers. Conviction of a disqualifying condition is cause for termination or sufficient reason not to hire if applicant has a disqualifying condition on their record at time of application.
• Employee must comply with the safety guidelines of the County.
• Employee must complete required FEMA training(s) as assigned to position.
• Employee may be required to work different shifts and program reassignments.
• May be required to work mandated overtime as needed.

WORKING CONDITIONS

• The majority of essential duties are performed indoors in a temperature-controlled environment.
• Outdoor duties are sometimes required in performance of essential duties and worker is exposed to natural weather conditions while performing outdoor duties.
• Worker may be exposed to intermittent noise and vibration, a variety of fumes and odors, contagious diseases and potentially hostile and dangerous situations.
• Indoor working surface is even and may be carpeted or tiled.
• Indoor surfaces are typically dry and may involve the use of stairs.
• Outdoor surface may be even or uneven and may be wet or dry.
• Outdoor duties may involve the use of stairs or ladders and may be performed on inclines or hills.
• Outdoor surfaces may include natural ground, asphalt, or concrete.
• Work hazards or potential work hazards include those of a treatment facility environment with exposure to noise and dangerous situations that could involve serious bodily injury and other health hazards.
• Work hazards include high stress level of job and operating of a vehicle.

EQUIPMENT, TOOLS, AND MATERIALS

• Equipment typically used in the performance of duties includes telephone, two-way radio, computer, printer, and copy machine.
• Worker may handle first aid and AED equipment on an occasional basis.
• Materials and products typically handled in the performance of administrative duties include a wide variety of forms and paperwork, reports, various writing utensils and a wide assortment of other basic office supplies and materials.