Quality Specialist

Join UGN: A Thriving Team, A Rewarding Career

At UGN, what truly sets us apart as a great place to work is our culture, which we call The UGN Way. The UGN Way is grounded in our commitment to our values of Respect, Trust, and Communication.

We are an agile organization of empowered Team Members working together to create outstanding results. We are proud of the success we achieve by collaborating exceptionally well, caring for one another, and holding ourselves and each other accountable to high standards.

Why Join UGN?

• Be part of a recognized industry leader with a proven track record of success.
• Thrive in a workplace that prioritizes Team Member satisfaction and professional growth.
• Contribute to a culture grounded in values that foster collaboration and innovation.
• Make an impact both professionally and in the community.

At UGN, you're not just joining a company – you're joining a team that's committed to excellence, empowerment, and making every Team Member feel valued. Explore the UGN Way today, and let's create the future together.

Ready to take the next step? Apply now and discover your place on the UGN team.

Welcome to UGN Jackson, Tennessee—a thriving hub of innovation and community spirit since 2002. What started with just 52 Team Members has grown into a dynamic team of over 300 dedicated Team Members, working together in a cutting-edge, 220,000-square-foot facility equipped with advanced manufacturing technologies.

UGN Jackson—where innovation meets heart, and excellence powers community

The Quality Specialist is responsible for generating charts/reports related to quality issues and performance to maintain communication among UGN Team Members and departments. The role will also perform the duties of the Quality Technician as needed, and reports to the Quality Coordinator.

What you will do for UGN:

• Support annual QMS/EHS or customer audits
• Complete QMS/EHS audits as assigned on schedule
• Participate in new model meetings/activities.
• Supporting new model launch by being in the production cell and actively participating in the trials and recording data/notes/issues, as well as offering any suggestions for improvements/troubleshooting.
• Supporting customer complaint activities for 5Y, 8D, problem investigations, and participating in taking those countermeasures to similar processes (production cells) for implementation.
• Audit countermeasure effectiveness on a frequency based on issue/condition.
• Work directly with production department leadership to ensure product acceptance criteria are understood and any new requirements are properly communicated.
• Prepare and present reports for trials communicated to leadership and team members for the status of new model activities.
• Support monitoring customer portals and communicate quality complaints to leadership as needed.
• Work with Continuous Improvement, Engineering, and Production groups to improve processes in departments, ensure requirements are understood by Team Members, and standards are followed.
• Other projects/assignments as needed.
• Other duties as assigned.

What you will bring to UGN:

• One year certificate from college or technical school.
• 1 -2+ years of related experience and/or training or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Experience writing reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public as needed.
• Experience creating and interpreting data to solve issues.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency with Microsoft Office applications: Word, Excel, PowerPoint, and Microsoft Outlook.
• Knowledge of Gage Track is a plus.
• Knowledge of QS/150/TS requirements is not required, but a plus.

We strive to ensure each team member feels valued, respected, and included and is presented with equal opportunities to be successful here at UGN. We are proud to be an equal-opportunity workplace. UGN participates in E-Verify. For more information, go to E-Verify is a registered trademark of the U.S. Department of Homeland Security.

UGNPIJ

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.