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Heavy Duty Fleet Repair Service Writer

7 hours ago

Columbus, Ohio, United States Alpha Automotive LLC Full time

Alpha Automotive is looking for an Heavy Duty Fleet Repair Service Writer to join our rapidly growing team

Here at Alpha Automotive, we pride ourselves on providing the best service possible for our customers by being an alternative to large, impersonal dealerships and providing them with an elevated level of personalized service each and every time.

We are now hiring for ALL of our locations: Stealth Auto Recovery, Excite Towing, Wayne's Auto Powell, Wayne's Auto Schrock, Wayne's Auto Westerville, Mann's Expedite Service, H.I.N.T., Excite Collision Repair, and Ernie's Auto Repair

As a Heavy Duty Fleet Repair Service Writer, a typical day may include the following:

  • Acting as a liaison between customers and technicians to ensure smooth communication and accurate repair completion.
  • Creating detailed work orders for heavy-duty fleet vehicles based on customer concerns and technician input.
  • Scheduling maintenance and repair services, prioritizing urgent fleet needs to minimize downtime.
  • Providing repair estimates for parts and labor, obtaining customer approvals, and keeping them informed about progress and any changes.
  • Ordering necessary parts and coordinating with suppliers to ensure timely repairs.
  • Maintaining accurate records of service history for individual vehicles and fleet accounts.

This career may be for you if:

  • You enjoy working with people and solving problems.
  • You have a passion for the heavy-duty vehicle or fleet service industry and thrive in a collaborative, fast-paced environment.
  • You are detail-oriented and love ensuring customers receive exceptional service.

Benefits include:

  • Training & competitive pay.
  • Dental, vision, life & disability insurance.
  • Paid time off after a year of service.