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Coffee Shop Manager

2 weeks ago

Bend, Oregon, United States Veterinary Referral Center of Central Oregon Full time


The Veterinary Referral Center of Central Oregon (VRCCO) is breaking from the traditional expectations of a referral or emergency veterinary center by doing something surprisingly obvious. Named in memory of VRCCO's four-legged Chief Morale Officer, Ponch's Place will serve as a gathering place for the people of Bend to enjoy food, drinks, and help VRCCO continue to make connections within the community. An expert at making lasting bonds and bringing a smile to people's faces, dedicating this space to Ponch's memory made perfect sense. Ponch's Place has room to house at least four food trucks as well as a beer pavilion. 

We are looking for a motivated and personable Coffee Shop Manager to oversee operations at our small café located within a specialty veterinary hospital. This role requires balancing the fast-paced demands of food service with the compassionate environment of a healthcare facility for pets. The manager will ensure smooth daily operations, deliver excellent customer service, and create a welcoming space for hospital staff, clients, and visitors. 


Requirements

Operations Management

  • Oversee daily café operations, including opening/closing procedures, cash handling, and inventory control.
  • Ensure compliance with food safety, sanitation, and health regulations.
  • Coordinate café hours and offerings to align with hospital schedules and visitor needs.

Customer Service

  • Handle customer inquiries and resolve issues with professionalism and empathy.
  • Provide a warm, supportive atmosphere for pet owners and hospital staff.
  • Develop menu specials or promotions tailored to hospital visitors and employees.

Team Leadership

  • Recruit, train, and supervise baristas and support staff.
  • Create and manage staff schedules to ensure adequate coverage during peak hospital hours.
  • Foster a positive, collaborative work environment.

Financial Oversight

  • Monitor sales, track expenses, and manage budgets.
  • Implement strategies to increase profitability while maintaining affordable options for hospital staff and clients.
  • Prepare regular reports for hospital and café leadership.

Community Integration

  • Collaborate with hospital staff to support events, seminars, or wellness programs.
  • Promote the café as a comforting space for pet owners during stressful visits.
  • Source local or sustainable products to strengthen community ties.

We are the only organization with Vet Cadets Childcare located at our flagship location and only a short drive from our Urgent Care facility. VRCCO has been Great Place To Work Certified since 2021. Come see the difference for yourself and be a part of our team. With abundant opportunities for continuing education and career advancement, you can develop a long and successful career with us. 

Benefits Highlights

Medical: Multiple plan options with 70% coverage

Dental/Vision: Multiple plan options with 50% coverage

Profit sharing available for all heroes (employees)

Tenure bonuses

Savings:  401K matching program

Stipends for continuing education

Ready to Make a Difference? 

If you are passionate about veterinary care and are excited to grow alongside a team of like-minded individuals, we would love to hear from you Apply today and become part of the Veterinary Referral Center of Central Oregon family—where we go beyond expectations, every day

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