Bellman

2 weeks ago


Miami Beach, Florida, United States Townhouse Hotel Full time $62,400 - $78,400 per year

Overview

We are seeking a dedicated and enthusiastic individual to join our team as a Hospitality Professional. This role is essential in providing exceptional guest experiences in a dynamic hotel environment. The ideal candidate will possess strong hospitality management skills and have experience in front desk operations, ensuring that all guests receive the highest level of service throughout their stay.

Responsibilities

  • Welcome guests upon arrival and provide them with information about the hotel and local attractions.
  • Manage front desk operations, including check-in and check-out procedures.
  • Handle guest inquiries and resolve any issues or complaints promptly and professionally.
  • Conduct night audits to ensure accurate financial reporting and maintain proper records.
  • Utilize multi-line phone systems to manage incoming calls efficiently while maintaining excellent phone etiquette.
  • Collaborate with other departments to enhance guest services and ensure a seamless experience for all visitors.
  • Assist in maintaining the cleanliness and organization of the front desk area.
  • Provide support for special events or promotions within the hotel or resort.

Skills

  • Strong background in hospitality management, with a focus on customer service excellence.
  • Experience in hotel management or related fields, with a solid understanding of guest relations.
  • Bilingual or multilingual abilities are highly desirable to cater to diverse clientele.
  • Proficient in night audit procedures and familiar with hotel reservation systems.
  • Exceptional communication skills, both verbal and written, with an emphasis on phone etiquette.
  • Ability to work effectively under pressure while managing multiple tasks simultaneously.
  • Previous experience in guest services within a resort or hotel setting is preferred. Join our team and help us create memorable experiences for our guests while advancing your career in the hospitality industry

Job Type: Full-time

Pay: $ $15.00 per hour

Expected hours: 40.00 per week

Work Location: In person


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