Product Support Specialist

6 days ago

Portland, Oregon, United States Applicantz Full time

Hybrid contract in the Portland, OR. PST hours.
Visa Sponsorship is not available.

We are looking for a skilled and proactive Product Support Specialist.

3 Must haves:

  • High level proficient with Autodesk Fusion
  • Customer soft skills, good team collaboration mindset.

Experience Level and Responsibilities:

  • Advance Level knowledge using Autodesk Fusion.
  • Experience with CAM is a Plus.
  • Able to analyze and evaluate information technology systems operations.
  • Determines user needs and requirements and recommends ways to improve systems.
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Will work directly with customers via email, phone and chat.
  • Able to follow proper documentation workflows and processes while using case management system.
  • Works under immediate supervision.
  • Typically reports to a project leader or manager.

Preferred Qualifications:

  • 2-5 years of industry experience.
  • Experience with Fusion
  • Experience with CAM workflows (Example: Fusion 360 CAM, PowerMill, FeatureCAM, HSM, PartMarker, Mastercam)
  • Experience with CNC Programming, Machining, or Machine Setup
  • Experience with FEA/CAE tools (Optional)
  • Strong customer service, troubleshooting, and analytical skills.
  • Excellent written and verbal English communication skills. (Additional language skills are a plus.)

Our Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster a progressive culture, creativity, and a flexible work environment using cutting-edge technologies.

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