guest experience shift lead

Guest Experience Shift Lead – Madame Tussauds New York

Location:
Times Square, NYC

Company:
Merlin Entertainments

Step into the spotlight and help bring the magic of Madame Tussauds New York to life As a
Guest Experience Shift Lead
, you'll lead the charge in delivering unforgettable, star-studded moments to every visitor who walks through our doors. From behind-the-scenes tours to live streetmosphere interactions, you'll make sure our guests don't just visit—they feel the fame

What You'll Do

• Lead the Experience: Oversee all guest-facing elements including Behind-the-Scenes tours, Guest Experience Roamers, and the Street Team.
• Create Magic: Dream up new character backstories, interactive moments, and narrative experiences that wow our guests.
• Own the Details: Ensure costumes, props, and sets are show-ready and well cared for.
• Shine in the Spotlight: Support special events, PR stunts, celebrity figure launches, and even appear in social media content
• Be the Go-To Leader: Act as Manager on Duty when scheduled, keeping the show running smoothly.
• Team Player: Collaborate with performers, hosts, and leadership to deliver seamless, high-energy guest interactions.

Qualifications & Experience
What We're Looking For

• A background in Theatre, Acting, or Performance (BA preferred) or equivalent hands-on experience.
• A flair for improv, comedy, and storytelling—you love being "on stage"
• Excellent guest service and communication skills.
• Strong vocal control and physical expression—you're confident performing in lively, noisy environments.
• Experience in hospitality, retail, or entertainment is a plus

The Basics

• Education: High school diploma or GED required.
• Travel: Not required.
• Certifications: Ability to obtain Fire Safety Guard certification and any other required licenses.
• Schedule: Must be available for flexible shifts, including evenings, weekends, and holidays.

Physical & Environmental Details

• Ability to stand, walk, and perform throughout the attraction for extended periods.
• Occasional bending, lifting (up to 10 lbs), and moving props or materials.
• Work environments range from indoor sets to outdoor street activations with varying light, sound, and temperature levels.

Our Core Values
At
Merlin Entertainments
, we live by our values every day:

• We Care – for our guests, our people, and our planet.
• Own Your Craft – we grow, learn, and inspire excellence.
• Drive & Discover – we're bold, curious, and innovative.
• Go Together – teamwork and collaboration are in our DNA.
• Enjoy the Ride – we bring fun and optimism to everything we do

Why You'll Love It Here

• Be part of one of New York's most iconic attractions
• Work with a dynamic, creative team in a fast-paced, energetic environment
• Opportunities to perform, lead, and grow within a global entertainment brand
• And, of course, endless celebrity selfies

Are you ready to lead the fun and make every guest feel like a star? Apply now and take center stage at Madame Tussauds New York
Benefits

Benefits of Joining Merlin Entertainments

Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge

Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.

Recognition Programs and Rewards: Celebrate your achievements and hard work

401(k) Program: Save for the future with company matching contributions.

Tuition Reimbursement Programs: Get support for further education and career growth.

Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments

Pay Range
Compensation between USD $20.00/Hr.-