Customer Service Representative

3 days ago

Fort Lauderdale, Florida, United States 5TH HQ Full time $35,000 - $60,000 per year

We're currently searching for a Customer Service Rep for International Sales in Davie, FL. Please see below the job description.

Qualifications

  • Associate's degree or Bachelor's degree (preferred)
  • Bilingual English- Spanish
  • 2- 5 years' experience in customer service
  • Strong computer skills (Microsoft Word, Excel, Outlook)
  • Strong communication skills
  • Able to accept criticism and show desire to learn and improve
  • Able to multitask
  • Works well in a fast-paced environment

Essential Functions and Responsibilities

  • Provides sales support for International Sales Business Developer
  • Develops written quotations for current and prospective customers detecting customer needs and obtaining basic information internally to facilitate the quotation process
  • Requests internally samples to send to existing customers and new leads
  • Answers specific questions regarding products and their benefits, order status, packaging, registration issues and/or lead times.
  • Supports the marketing department in the preparation of international tradeshows (materials, promotional items, etc.)
  • Prepares monthly reports (invoicing, summary of quotes sent, samples, etc.)
  • Responsible for preparing Letter of Credit documentation in liaison with the Accounting and Shipping Department
  • Maintains accurate records for each customer (quotes, prices, packaging, specifications, complaints)
  • Responsible for the processing and data entry of orders and invoicing using Visual software
  • Keeps open communication with Manufacturing and Packaging Department, Laboratory, Registration, Regulatory Affairs, Graphic Design and other departments as needed.
  • Follow up on the Registration Process and payment of Registration fees with each customer
  • Expedites the resolution of customer problems and complaints
  • Requests codifications for Master Formulas for finished Products
  • Supports inventory control of customer supply materials
  • Supports management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new development of products and services
  • Supports in the development of new products in liaison with R&D in the development of the new products to be launched every year
  • Contributes to team effort by accomplishing related results as needed. Works well with others, cooperating and supporting co-workers.
  • Provides feedback to management regarding customers
  • Assists in special projects from International Sales Department
  • Performs other functions as requested by the immediate Supervisor

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