Customer Service Representative

1 week ago

Fort Lauderdale, Florida, United States Vacation Village Resorts Full time $44,000 per year

At Vacatia Berkley Group, we are committed to providing our employees with a workplace environment that is safe, inclusive, productive, challenging, rewarding, and fun. When you become a member of our family, you join a company that is as passionate about its employees as it is about its customers and owners. We are looking for someone interested in long-term employment. Must have a great work ethic; be positive, punctual and able to multitask. Must also have reliable transportation and be at least 18 years old.

  • Hours: Full-Time Monday to Friday 10:30am-6:30pm (9:00am-5:00pm during training)
  • Pay: Starting at $21.00 per hour PLUS commission

Essential Job Responsibilities:

  • Answer phones in a busy, fast paced environment.
  • Transfer callers to appropriate personnel / departments.
  • Maintain customer records by updating account information.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
  • Contribute to team effort by accomplishing related tasks as needed.

Position Requirements:

  • High School Diploma or equivalent is preferred.
  • Must have a great work ethic; be positive, punctual and able to multitask.
  • Must be Bilingual: English/Portuguese/Spanish/French

Desired Skills/ Qualifications:

  • Customer Service
  • Problem Solving
  • Documentation Skills
  • Typing Skills
  • Analyzing Information
  • Verbal and Written communication

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