Child Support Services Agent

What You'll Be Doing

The Wake County Child Support Office partners with parents and custodians of minor children, and other states and nations to secure financial and medical support for families and children. We are seeking a highly organized, dependable, and customer-focused Child Support Services Agent to join our team. This position requires strong attention to detail, professionalism, and flexibility. The selected candidate will provide comprehensive case management to parents seeking child support services and will work collaboratively with custodial and non-custodial parents, as well as other agencies and government officials involved in the coordination of services. This role requires excellent analytical and problem-solving skills, along with the ability to negotiate and resolve cases through administrative and/or judicial processes in compliance with federal and state laws, regulations, and program policy.

Essential Job Functions:

Manages caseload of 500+ cases

Performs investigative work of a sensitive and confidential nature for Child Support program purposes

Interviews and negotiates with program participants

Verifies income, assets, and expense information

Prepares and presents case in Court, including testifying as a witness as appropriate

Processes cases to establish, modify, or enforce child support orders

Resolves account discrepancies

Attains and maintains knowledge of, and compliance with, program policies, procedures, regulations governing the program

Performs all other related duties as assigned

This position operates under a hybrid work model, requiring both remote and on-site work. Employees must be available to report to the designated work location as scheduled or as operational needs require.

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference

The Basics (Required Education and Experience)

Bachelor's degree

Two years of job-related experience

Equivalent education and experience are accepted

Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

(2) years of previous Child Support, Probation/Parole, Case management and or investigative experience

Proficiency with ACTS, NC Fast, Online Verification (OLV), and MS Office Software

How Will We Know You're 'The One'?

Knowledge of the Child Support Program, related legal procedures, judicial operations, program policy, laws and procedures

Considerable knowledge of interview and investigative techniques and procedures

Ability to assess and recommend actions based on policy, laws, and rules in the Child Support Program

Ability to establish and maintain effective working relationships with program participants, partner agencies, including but not limited to, the offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys

Competence in learning the Automated Collections and Tracking System (ACTS) to perform position duties within specified timeframes

Ability to assist demanding or emotional clients with patience and professionalism

Ability to handle multiple tasks and deliver quality work with attention to detail

Highly organized with the capacity to communicate clearly and concisely complicated and/or sensitive information

About This Position

Location: WCOB Raleigh, NC 27602

Employment Type: Regular

Work Schedule: Monday - Friday 8:30 am - 5:15 pm

Hiring Range:

Market Range:

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 10/25/2025